Sr. Appian Developer with AI

Tata Consultancy Services; Toronto; On-site; CAD 100,000 - 120,000; Full time

Job summary

Tata Consultancy Services Canada Inc. is seeking a Junior Technology Logistics Support Associate to provide day-to-day technical support for technology equipment and systems within the logistics environment.

You will be the first point of contact for IT incidents and service requests, ensuring timely resolution and assisting with system installations. The role emphasizes RCA, AI-assisted diagnostics, and AI-driven optimization, including governance and knowledge management to enable intelligent

Qualifications

• Must be able to lead resolution of complex L2/L3 issues
• Experience with AI-enabled monitoring and auto-remediation is preferred
• Knowledge of Appian and CoE practices is beneficial

Responsibilities

• Ensures stability and reliability of Appian systems through RCA, AI-assisted diagnostics, and continuous improvement.
• Drives problem management via automation, AI-enabled root cause fixes, and self-healing mechanisms.
• Promotes AI-assisted development and hyper automation to improve efficiency and reduce manual effort.
• Mentors team on Appian, AI adoption, and CoE best practices while ensuring security and responsible AI compliance.

Skills

L2/L3 issue resolution

AIOps

predictive monitoring

AI-enabled root cause fixes

AI-driven optimization

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Position Summary - The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first point of contact for IT-related incidents and service requests, ensuring timely resolution of technical issues to support business operations. The position also assists with system installations, monitors data center infrastructure, coordinates with internal and third-party support teams, and maintains inventory of technology assets.

Role Description:

• Ensures stability and reliability of Appian systems through RCA, AI-assisted diagnostics, and continuous improvement.
• Leads resolution of complex L2L3 issues using AIOps, predictive monitoring, and intelligent alerting.
• Drives problem management via automation, AI-enabled root cause fixes, and self-healing mechanisms.
• Enhances performance and scalability using AI-driven optimization and predictive capacity planning.
• Governs releases and changes with CoE standards, leveraging AI-based risk assessment and validation.
• Contributes to Appian CoE platform management, including governance, reusable components, and standardization.
• Designs and integrates AI GenAI solutions (IDP, NLP, chatbots, decisioning) to enable intelligent automation.
• Promotes AI-assisted development and hyper automation to improve efficiency and reduce manual effort.
• Maintains AI-enabled knowledge management (runbooks, documentation) for faster issue resolution.
• Mentors team on Appian, AI adoption, and CoE best practices while ensuring security and responsible AI compliance.
• Provides leadership updates on system health, risks, and AI-driven optimization opportunities.

Required Skill Set:

• Leads resolution of complex L2L3 issues using AIOps, predictive monitoring, and intelligent alerting.

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.