Senior Advisor, Communications & Media Relations

Greater Toronto Airports Authority; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible hybrid work environment

Comprehensive benefits

Employer matching retirement plan

Job summary

Greater Toronto Airports Authority (GTAA) seeks a Senior Advisor, Communications and Media Relations to lead strategic communications for Toronto Pearson and GTAA. You will serve as a key spokesperson, shaping messaging and content across channels, including podcasts, while managing high‑stakes media relations and complex issues.

Reporting to the Associate Director of Media Relations, you will provide expert counsel, build relationships with media and stakeholders, and handle on‑call duties

Qualifications

• Three (3) years’ experience in either communications or news media.
• Three (3) years’ experience preparing messaging or editorial material for public delivery.
• Demonstrable experience working as a media spokesperson, including on‑camera and live media interviews.
• Experience in a customer‑centric organization, familiar with customer experience models.
• Experience working in a unionized 24/7 workplace.
• Exceptional written and verbal communication skills; ability to simplify complex information.
• Strong relationship management and collaboration skills in multi‑stakeholder environments.
• Proven organizational skills and discretion with confidential information.
• Three (3) year college diploma in public relations, communications or related field or equivalent.
• Valid Ontario Driver’s License.
• Ability to obtain and retain a Transportation Security Clearance.

Responsibilities

• Provide strategic communications counsel to internal clients and stakeholders.
• Develop and execute comprehensive communications plans.
• Create content for news releases, media statements, social media, and podcasts.
• Build and maintain relationships with media contacts and external stakeholders.
• Act as primary media spokesperson and conduct interviews on topics.
• Handle proactive and reactive media relations, including on-call inquiries.
• Collaborate with SMEs to develop strategic messaging and positioning.
• Provide communications support during operational issues and emergencies, including on‑call evenings/weekends.
• Track and analyze performance of communications programs to show impact.
• Champion a customer-centric approach within the team.

Skills

Strategic communications

Media relations

Stakeholder mgmt

On-call readiness

Crisis comms

Content creation

Interviews on-camera

Education

College diploma in PR/communications

Job description

Toronto Pearson is transforming. Now’s the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you?

• An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
• Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
• A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What can you expect from this position?

Reporting to the Associate Director of Media Relations, you will confidently manage high-stakes media relations and complex issues for Toronto Pearson and the GTAA. This is a strategic role where you'll serve as a key spokesperson, provide expert counsel, shape our communications strategy, and drive innovation by creating compelling content across diverse channels, including podcasts and activations. If you're a proactive problem-solver who thrives under pressure and is ready for the unique challenge of on-call duties, this position offers a dynamic and rewarding career path.

As Senior Advisor, Communications and Media Relations, you will:

• Provide strategic communications counsel to internal clients and stakeholders, offering expert guidance on tactics, timing, and measurement.
• Develop and execute comprehensive communications plans to support organizational objectives.
• Create compelling content for various channels, including news releases, media statements, social media, advertising copy, and new formats like podcasts.
• Build and maintain strong relationships with media contacts and external stakeholders.
• Act as a primary media spokesperson, delivering messaging and conducting interviews on a range of topics.
• Handle proactive and reactive media relations, including responding to inquiries as part of an on-call rotation.
• Manage issues proactively by collaborating with subject matter experts to develop strategic messaging and positioning.
• Provide critical communications support during operational issues and emergencies, including on-call availability on evenings and weekends.
• Track and analyze the performance of communications programs and tactics to demonstrate their effectiveness.
• Champion a customer-centric approach within the communications team, supporting the company's mission and values.

This is the role for you, if you have:

• Three (3) years’ experience in either communications or news media.
• Three (3) years’ experience preparing messaging or editorial material for public delivery.
• Demonstrable experience working as a media spokesperson, including on‑camera and live media interviews.
• Demonstrated experience in a customer‑centric organization, familiar with customer experience models.
• Experience working in a unionized 24/7 workplace.
• Exceptional written and verbal communication skills, with the ability to analyze and simplify complex, technical information for diverse audiences.
• Strong relationship management abilities and a collaborative spirit, with experience working in dynamic, multi‑stakeholder environments.
• Proven skills to be highly organized, detail-oriented, and ability to manage time effectively and work with confidential information.
• Three (3) year college diploma focusing on: public relations, communications or related field or an equivalent combination of education and experience.
• Valid Ontario G Driver’s License.
• Ability to obtain and retain a Transportation Security Clearance.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.