Senior Administration Agent

National Bank of Canada; Calgary; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

Job summary

National Bank of Canada is seeking a Senior Administration Agent for the Real Estate Finance team. The role focuses on loan administration, data quality, and complex file management within a collaborative, customer-service oriented environment.

Based in Canada with hybrid weekdays work, you will support partners, meet deadlines, and contribute to evolving business processes. A three-year college diploma and four years of relevant experience are required.

Qualifications

• Three-year college diploma related to the industry, plus four years of relevant experience.
• Experience in customer service with commercial products and services.
• Knowledge of LOAN IQ, CRM, LIS, MTG (PH), PBI and ICOP is an asset.
• Autonomy, rigor, analytical mind and resourcefulness.

Responsibilities

• Prepare documents for system indexation and ensure data quality.
• Oversee administration of complex files with advanced support.
• Perform administrative activities per policies and procedures.
• Respond to requests from partners and stakeholders with quality service.
• Meet deadlines and maintain quality standards.
• Support colleagues in non-standard cases requiring in-depth knowledge.
• Identify issues, propose solutions and aid in new procedures.

Skills

Accountability

Client-focused

Communication

Diversity & Inclusion

Driving Results

Emotional Intelligence

Empathy

Humility

Initiative

Learning Agility

Resiliency

Teamwork

Education

Three-year college diploma or equivalent

Four years of relevant experience

Tools

LOAN IQ

CRM

LIS

MTG (PH)

Power BI

ICOP applications

Job description

A career as a Senior Administration Agent in the Real Estate Finance team at National Bank means acting as a loan administration specialist. It is through your ability to support your colleagues in change, your contribution to the evolution of our business practices, your influence, your leadership and your spirit of collaboration that you will have a positive impact on the organization.

• Prepare documents for system indexation; collect, compile, analyze and ensure the quality of data.
• Oversee the administration of complex files, while providing advanced administrative support during professional activities
• Independently perform various administrative activities in accordance with established policies, standards and procedures
• Respond adequately to the requests of the partners and stakeholders involved in the files by offering a quality professional service
• Meet deadlines and ensure you meet quality standards
• Support colleagues in the resolution of non-standard cases requiring in-depth knowledge of the activities
• Identify operational issues, propose solutions and participate in the development of new procedures

A career as a Senior Administration Agent in the Real Estate Finance team at National Bank means acting as a loan administration specialist. It is through your ability to support your colleagues in change, your contribution to the evolution of our business practices, your influence, your leadership and your spirit of collaboration that you will have a positive impact on the organization.

Your job:

• Prepare documents for system indexation; collect, compile, analyze and ensure the quality of data.
• Oversee the administration of complex files, while providing advanced administrative support during professional activities
• Independently perform various administrative activities in accordance with established policies, standards and procedures
• Respond adequately to the requests of the partners and stakeholders involved in the files by offering a quality professional service
• Meet deadlines and ensure you meet quality standards
• Support colleagues in the resolution of non-standard cases requiring in-depth knowledge of the activities
• Identify operational issues, propose solutions and participate in the development of new procedures

Your team:

Within the Commercial & Private Banking 1859 sector, you will be part of the Real Estate Finance - Sales Support team. Reporting to the manager administrative support. Our team stands out for its excellence in customer service, its spirit of collaboration, and its ability to adapt through various daily tasks. Working hours are on weekdays in hybrid mode. Our action-based learning training programs allow you to master your craft. Customized training content across multiple topics is available to encourage continuous learning and development. Access to colleagues with diverse expertis e , experience, and profiles enriches your development in every way.

Basic requirements :

• Three-year college diploma or academic equivalent, related to the industry, and four years of relevant experience
• Experience in customer service
• Good knowledge of commercial products and services
• Experience with commercial files is desirable
• Knowledge of LOAN IQ, CRM, LIS, MTG (PH) , PBI and ICOP applications is an asset
• Autonomy, rigor, analytical mind and resourcefulness
• Verbal and written communication skills
• Strong priority management skills

Languages: English

Required skills: Accountability, Client-focused, Communication, Diversity & Inclusion, Driving Results, Emotional Intelligence, Empathy, Humility, Initiative, Learning Agility, Resiliency, Teamwork

Your benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during your initial conversations. We welcome all candidates! What can you bring to our team?

Join us!