Operations Agent

Banque Nationale du Canada; Laval (administrative region); Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work model

Flexible leave

Health and wellness program

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Community involvement

Virtual sleep clinic

Job summary

Banque Nationale du Canada is seeking an Operations Agent to support teammates by handling administrative tasks in line with bank policies and procedures. You will warmly welcome clients, provide top-tier service in person, on the phone, and by email, and ensure workspaces remain professional and organized.

You will report to the Regional Manager and collaborate with a team of investment advisors. The role offers a hybrid work model and flexible scheduling to promote work/life balance and

Qualifications

• High school diploma with 2.5 years relevant experience, or college diploma with 6 months relevant experience.
• College diploma in administration is an asset.
• Experience in financial services is an asset.
• Practical knowledge of Excel, Word, and Outlook.

Responsibilities

• Warmly welcome clients to the branch and direct them to the right resource person.
• Provide top-quality customer service in person, on the phone, and via email.
• Ensure that all common spaces for the team and for greeting clients feel welcoming and appear professional.
• Organize and manage conference room schedules for clients.
• Help coordinate events and conferences with internal/external partners.
• Carry out various daily administrative activities (e.g., mail, distribute and file documents, order supplies).

Skills

Excel

Word

Outlook

Adaptability

Education

College diploma in administration

High school diploma + 2.5 years relevant experience

Job description

A career as an Operations Agent at National Bank, you will capitalize on your ability to work in synergy with clients and your colleagues. In this role, you will support members of your team by carrying out administrative tasks in accordance with Bank policies, standards, and procedures.

• Warmly welcome clients to the branch and direct them to the right resource person
• Provide top-quality customer service in person, on the phone, and via email
• Ensure that all common spaces for the team and for greeting clients feel welcoming and appear professional
• Organize and manage conference room schedules for clients
• Help coordinate events and conferences with internal/external partners
• Carry out various daily administrative activities (e.g., mail, distribute and file documents, order supplies)

Your team:

National Bank Financial – Wealth Management is the fifth largest mutual funds brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000 clients in about 100 branches. You will report to the Regional Manager and work closely with a team of investment advisors.

We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.

Prerequisites:

• High school diploma and 2½ years of relevant experience or a college diploma and 6 months of relevant experience
• College diploma in administration, an asset
• Experience working in financial services, an asset
• Practical knowledge required of Excel, Word, and Outlook
• Ability to adapt to change and work under pressure
• Organizational and priority management skills

Languages:

French

Skills

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In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier‑free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?