Senior Account Manager

Vireo Video; Vancouver; Hybrid; CAD 85,000 - 120,000; Full time

Job summary

Vireo Video is seeking a Senior Account Manager to lead YouTube marketing strategies and oversee client relationships. The position involves project management, client retention, and mentorship responsibilities in a creative environment, ideal for candidates with strong digital marketing exposure and a passion for driving innovative results.

Benefits

Hybrid work environment

Flexible schedule

In-office snacks and coffee

Dog-friendly workspace

Paid Time Off: 2 weeks vacation & 2 paid holidays

Retention Bonus up to $20,000

Qualifications

• 5+ years of senior account management experience in a digital agency.
• Proven ability to manage high-value accounts with a focus on retention.
• Strong strategic leadership and problem-solving skills.

Responsibilities

• Lead client relationships and project execution, ensuring high-quality service.
• Build and nurture strong client relationships to maintain satisfaction.
• Drive strategic account decisions and mentor junior team members.

Skills

Strategic Leadership

Project Management

Problem Solving

Time Management

Mentorship

Client Relationship Management

Tools

Harvest

Trello

HubSpot

YouTube Studio

Job description

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At Vireo Video, we're striving to be the best YouTube marketing agency in the world. Join us and work with amazing brands, including Fortune 1000 companies, lead high-impact projects, and have the opportunity to grow into a leadership role.

• Innovative Environment : Work in a creative and fast-paced environment where your ideas and designs can make a significant impact.
• Growth Opportunities : Opportunities for professional development and career growth within the company.
• Collaborative Team : Be part of a supportive team that values collaboration and creativity.
• Enjoy a collaborative, growth-focused culture where your voice matters.
• Hybrid & flexible work environment : We offer a hybrid setup with a required three in-office days per week at our Gastown office. Our open-concept space is dog-friendly, stocked with coffee, snacks, and even occasional VR games or Mario Kart for a fun way to end the day

Job Overview :

We are seeking an experienced Senior Account Manager to lead YouTube marketing and advertising strategies, oversee client relationships, and drive seamless project execution. This role is responsible for account strategy, project management, and team mentorship, ensuring high-quality service and campaign success. The ideal candidate has a strong understanding of digital marketing and advertising, with proven experience in leading higher-budget clients ($200,000 – $800,000+ per year per client), managing budgets, and delivering results-driven marketing.

You will report directly to the Account Director and collaborate closely with a team of creative execution team, strategists, and ad managers. As a Senior AM, you will help shape best practices and drive a culture of innovation and excellence in client service.

Key Responsibilities :

Account Management

• Build and nurture strong client relationships, ensuring high retention and satisfaction.
• Maintain effective and professional communication, acting as the main point of contact.
• Set clear client expectations and boundaries, ensuring smooth collaboration.
• Lead client meetings and presentations, providing strategic insights and recommendations.
• Ensure quality assurance (QA) on all client deliverables, maintaining high standards.
• Negotiate contract renewals and upsells, demonstrating the ability to retain and grow accounts.
• Provide strategic direction, ensuring long-term growth and satisfaction.
• Act as the go-to resource for internal teams regarding client-related questions.
• Act as a mentor to junior team members, helping refine processes and client strategies.

Project Management

• Set clear project goals, milestones, and deadlines to ensure timely execution.
• Assign tasks to internal teams (creative, strategy, and ads) and oversee progress.
• Create detailed project briefs to align teams and clarify project requirements.
• Communicate project needs and expectations directly to clients.
• Keep internal teams apprised of client-side changes, ensuring a smooth workflow.
• Oversee quality assurance (QA) for all project deliverables.
• Independently drive strategic account decisions, identify risks before they arise, and proactively implement solutions that improve client retention and performance.

Qualifications & Skills :

• 5+ years of senior account management experience in a digital agency or related industry.
• Proven ability to manage high-value accounts with a focus on retention and upselling.
• Strong strategic leadership skills, with the ability to set and drive account goals.
• Experience in mentorship and team development , fostering a collaborative work environment.
• Strong problem-solving abilities , demonstrating innovation, strategic thinking, and analytical skills.
• Excellent time management and project oversight capabilities.
• Ability to thrive under pressure , maintaining resilience and initiative in a fast-paced environment.
• A self-starter mindset , proactively identifying areas for business growth and process improvements.
• Tool familiarity : Harvest, Trello, HubSpot, YouTube Studio

Our Values :

• People First : We prioritize compassion, and teamwork while having fun
• Kaizen : We practice continuous improvement of ourselves and our work
• Integrity : We uphold trust through transparency and honesty
• Creative : We nurture a culture where creativity flourishes
• Results Oriented : Driven by outcomes, we align goals with success
• Bonus : Up to $20,000 Retention Bonus
• Paid Time Off : 2 weeks vacation & 2 additional paid holidays during the winter break
• Perks : Hybrid work, in-office snacks, coffee, and a dog-friendly space

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Marketing Services

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