Senior Account Manager

Sensei Labs; Toronto; Remote; CAD 80,000 - 120,000; Full time

Job summary

A leading company is seeking a Senior Account Manager to join its diverse and dynamic team. This role focuses on building and maintaining relationships with clients while driving growth and enhancing customer experience. Candidates should have a strong background in SaaS and a passion for solving complex problems.

Benefits

Flexible work policy

Four-day work week

Engaging work environment

Qualifications

• 5+ years of relevant experience in a growth-focused customer-facing role.
• Experience with senior enterprise executives.
• Strong analytical and problem-solving skills.

Responsibilities

• Act as a trusted advisor for account health and retention.
• Collaborate with various teams to solve customer challenges.
• Lead Executive Business Reviews and generate customer strategy.

Skills

Problem Solving

Interpersonal Skills

Communication

Analytical Skills

Education

5+ years in a customer-facing role

Experience in SaaS and/or Consulting

Tools

Power BI

Job description

Our mission is to continuously build the best, easiest-to-use, and most reliable software that empowers the world's large enterprises and governments to solve their most critical problems.

We pair our award-winning culture and comprehensive benefits with an agile startup mentality to give our team stability in an engaging environment. Come work with us to build happier, more efficient teams!

Our team makes use of modern, award-winning digital tools to orchestrate their work and collaborate. We thoughtfully choose our work orchestration stack to enable all team members to work in a way that helps them to be most productive without being cumbersome.

Four things every Sensei LOVES :

FOUR-DAY WORK WEEK. It doesn't mean you have to work 10hr days for four days a week. For us, it means we're consistently implementing ways of improving our productivity so that we can do our work in four days instead of five. We believe four-day work weeks foster a culture where work-life balance and mental health and wellness are priorities. Our team loves it, and we hope you will too!

WORK FROM ANYWHERE (WFA) POLICY. Our Senseis have the option, with approval, to work from anywhere in the world as long as they have a laptop and a decent internet connection. We're happy to be breaking the stereotype that work just gets done by people showing up at an office.

LIVING OUR SENSEI VALUES. Everything we do at Sensei Labs is guided by our SENSEI Values : Selfless, Empathetic, Nimble, Skilled, Entrepreneurial, and Integrity. From this job description to our hiring process to promotions, we live these values every day.

NO EMAIL" POLICY. At Sensei Labs, we use our own Conductor platform and Microsoft Teams to communicate internally rather than sending unnecessary emails.

We're constantly growing and looking for the next team member to join us in building lasting success for our customers as we help them transform transformation to thrive in the Enterprise Orchestration Era.

ABOUT THIS AWESOME ROLE :

We believe that our success is dependent on the value our customers derive from our products and the experience they have with them. As a Senior Account Manager you :

• Love challenge and change, you're up for anything
• Are a great listener and expert problem solver with the ability to juggle many competing priorities at once
• Have experience working with senior enterprise executives in global organizations. Experience in Transformation, Strategic Program Management or Finance is a plus!
• Have a proven ability to identify and evaluate new business opportunities to drive growth and expansion
• Build and maintain relationships with current and potential customers, partners, and stakeholders to foster business growth
• Create and execute sales and marketing strategies to acquire new customers and increase revenue

ABOUT YOUR DAY :

• Embody Sensei's values : to be selfless, empathetic, nimble, skilled, entrepreneurial, and to act with integrity
• Act as a trusted advisor with our customers to ensure account health and drive retention
• Collaborate with Strategy, Product, Sales and Marketing teams to help solve customer business challenges, acquire new customers and drive ROI
• Lead the development of customer strategy, and customer roadmaps and identify retention and expansion opportunities
• Ownership and monitoring of financial and customer health with an unwavering focus on value and keen attention to detail
• Proactively monitor adoption statistics, survey results and qualitative data to inform your decisions and actions
• Plan for and lead Executive Business Reviews with participation from Sensei leadership, customer executives and decision-makers

ABOUT YOU :

• You have 5+ years of relevant experience in a growth-focused customer-facing role, ideally in SaaS and / or Consulting
• Have held strategic customer-facing roles
• Effective communicator, both verbal and written
• Awesome interpersonal skills, able to quickly build external and internal relationships
• Analytical and problem-solving skills – understanding Power BI or similar business intelligence tools is a bonus!

ABOUT US :

At Sensei Labs, we continue to build an amazing, diverse team,and inclusive culture. Our competitive advantage is rooted in our team members' unique perspectives and experiences. We encourage you to apply even if you don't have all thequalificationslistedbut want tobring new ideas and perspectives to augment our team.

We're very proud of our team's achievements and the culture we've built together. If you'd like to hear more from our team, you can check out our Careers Page and our reviews on Glassdoor (4.9 s out of 50+ reviews!). You'll see quotes such as "Fantastic team, great leadership", "Great culture, very diverse, excellent work-life balance" and "Amazing team!".

We're committed to ensuring equal access to employment opportunities for all qualified candidates, including candidates of color, women, 2SLGBTQI+ candidates, candidates with family caregiving responsibilities, Indigenous candidates, immigrant candidates, and differently abled candidates. If you require accommodation during the application or interview process, please let us know and we'll work with you to ensure you have a positive experience

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