Senior Account Manager - French speaking

Kaseya Limited; Canada; Remote; CAD 75,000 - 90,000; Full time

Job summary

Kaseya Limited is seeking a Senior Account Manager to engage proactively with clients and enhance customer experience. Ideal candidates have 4+ years of B2B sales experience in IT or Cybersecurity, with fluency in both English and French. This role offers a competitive salary between $75,000 to $90,000, uncapped commission, and opportunities for growth in a dynamic environment.

Benefits

Equity participation

Uncapped commission

Various bonuses

Opportunities for education and training

Qualifications

• 4+ years’ experience in B2B sales, ideally within IT Management or Cybersecurity.
• Exceptional inside sales experience in a metrics driven, fast-paced sales environment.
• Fluency in English and French required.

Responsibilities

• Engage with clients to understand needs and provide preemptive solutions.
• Identify cross-sell and upsell opportunities to drive revenue growth.
• Collaborate cross-functionally to address customer needs.

Skills

Sales

Communication

Customer Relationship Management

Organization

Teamwork

Tools

Salesforce

Job description

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Are you a proactive, results-oriented individual looking to accelerate your career in software sales? If you thrive in a consultative sales culture with ample advancement opportunities and executive support, Kaseya Is the place to be. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

As a Senior Account Manager at Kaseya, you will:

• Be responsible for proactively engaging with clients to understand their evolving needs and business objectives. This includes learning about their business, initiating regular communications to anticipate challenges, and providing preemptive solutions to enhance customer experience.
• Partner closely with customers to identify cross-sell and upsell opportunities, leveraging additional features or services to drive revenue growth.
• You will also identify expansion opportunities within existing accounts and work with customers to align strategies for mutual success.
• Monitor usage metrics and address any potential adoption hurdles proactively, adhering to sales checklists, processes, and timelines to effectively execute cross-sell, upsell, and expansion strategies.
• Be driven by communication, relationships and sales. You understand that the quality of your customer relationship has a direct correlation to the achievement of your sales goals.

To excel in this role, you will develop an understanding of our products and their integrations, allowing you to propose their value to customers effectively. You will proactively educate customers on new features, updates, and best practices, providing personalized sessions to ensure they optimize the full potential of IT Complete. Collaboration with specialists and other teams will be essential to engage customers in product value and drive sales.

Furthermore, you will collaborate cross-functionally to support teams to address customer needs, acting as the voice of the customer to influence continuous improvements. You will participate in proactive meetings to align strategies and enhance customer experiences, supporting the onboarding process for new clients and driving proactive product adoption through tailored strategies and action plans.

This role offers a stimulating environment where you can continuously learn and grow, with opportunities for education and training to enhance your sales skills and product expertise.

Requirements:

• 4+ years’ experience in B2B sales, ideally within the IT Management or Cybersecurity industry.
• Driven, passionate about sales, and eager to earn significant sales commissions
• Exceptional inside sales experience in a metrics driven, fast-paced sales environment
• Has a proven track record of crushing sales goals
• A motivated, coachable and competitive go-getter, a resilient achiever driven to win and excel
• An energetic team player with exceptional organizational, interpersonal, and communication skills
• Create weekly, monthly and rolling 6 weeks’ sales forecasts.
• Exposure to CRM applications (Salesforce) to successfully manage leads, opportunities and accounts
• Fluency in English is required
• Fluency in French is required.
• Ideally based in Quebec.

If you are a resilient achiever, driven to win and excel, and meet the above qualifications, Kaseya would like to speak with you about joining our team to empower our customers' efficiency, profitability, and success through our award-winning IT Complete platform of products and solutions, driving our hyper-growth trajectory.

Overall package depends on experience, however we predict the base salary will be between 75-90K, with uncapped commission. OTE (Base+ Commission) 140-180K. With this role you are also eligible to equity and various bonuses.

If you feel you tick the boxes in certain areas but might not have as much experience as the job post implies, still apply; we are open to hire in Account Management or Senior Account Management levels (although fluency in French and Sales experience is required).

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.