Senior Account Manager

OnX Enterprise Solutions; Calgary; On-site; CAD 89,000 - 130,000; Full time

Job summary

An established industry player is seeking a Senior Account Manager to spearhead sales processes within assigned customer segments. This role is crucial for driving revenue growth, managing customer relationships, and ensuring satisfaction. The ideal candidate will have over ten years of experience in strategic account management, particularly in network services and IT professional services. Join a dynamic team where your expertise will help shape innovative solutions and drive transformative business initiatives. If you are passionate about consultative selling and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• 10+ years of experience in account management and IT services.
• Strong knowledge in network services and hardware-related IT products.

Responsibilities

• Develop and implement sales strategies to meet revenue goals.
• Manage customer relationships and identify key opportunities.

Skills

Consultative/Solution Selling

Qualifying Sales Process

Planning

Customer Knowledge

Product Knowledge

Self-Management

Business Acumen

Innovation

Competitive Knowledge

Resource Leadership

Resource Management

Education

Bachelor's Degree

Job description

OnX is a leading technology solution provider serving businesses, healthcare organizations, and government agencies across Canada. We combine deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. Our services range from developing and deploying modern applications and secure, scalable platforms to managing, monitoring, and optimizing operations for transformative business initiatives. For more information, please visit www.onx.com.

Job Purpose

This position reports to the Director of Sales, Sales Vice President, Vice-President of Sales, or Branch Manager. The Senior Account Manager is responsible for driving all aspects of the sales process within assigned customer segments, acting as the primary face-to-face proactive sales contact for network services, IT professional services, IT managed services, and hardware-related IT products. The role involves managing customer relationships, identifying and closing key opportunities, and ensuring customer satisfaction alongside achieving revenue and gross profit targets.

The successful candidate will develop and implement sales plans and strategies to meet sales goals effectively.

Essential Functions

1. Develop strategies to increase revenues and gross profits within assigned customer segments, maintaining high activity levels to achieve results. (50%)
2. Lead overall sales efforts and coordinate with overlay sales/technical resources such as Practice Leads and Technical Sales Engineers.
3. Identify new solution opportunities, protect existing revenue streams, manage communication, escalate issues, and maintain customer satisfaction. (30%)
4. Maintain an accurate sales funnel and provide reliable forecasts related to network and IT services/solutions. (10%)
5. Participate in account team reviews and strategy sessions to protect existing business and generate new revenue. (10%)

Experience

Ten (10) years or more of experience preferred, including large/strategic account management and experience in network services, IT professional services, IT managed services, and hardware-related IT products.

Education

Four years of college resulting in a Bachelor's Degree or equivalent.

Special Knowledge/Skills

Consultative/Solution Selling, Qualifying Sales Process, Planning, Customer Knowledge, Product Knowledge, Self-Management, Business Acumen, Innovation, Competitive Knowledge, Resource Leadership, Resource Management.

Note: Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-U.S. citizens may be required to undergo an extensive background check involving disclosure of Personally Identifiable Information.

The pay range for this role is:

CAD 89,000 - 130,000 per year (Calgary Office).