Security System Analyst

The Radius Group; Richmond; On-site; CAD 31,822 - 45,323; Full time

Benefits offered by this job

Comprehensive Benefits Package

Career Development Opportunities

Vibrant Team Culture

Job summary

The Radius Group in Richmond is looking for a Security System Analyst to support security solutions by troubleshooting, programming, and testing integrated systems. The successful candidate will work with internal teams and external partners to resolve complex technical challenges while improving system reliability.

The role requires strong organizational skills, a technical background, and excellent communication abilities. The position offers a starting pay of $28.00/hour depending on experience, alongside comprehensive benefits and career development opportunities.

Qualifications

• Strong organizational and time-management skills with high attention to detail.
• Proven experience supporting customers in a technical environment.
• Ability to adapt in a fast-paced and evolving environment.

Responsibilities

• Manage customer expectations while diagnosing complex technical issues.
• Program, configure, and test Radius Security systems.
• Collaborate with internal teams and external partners to resolve system challenges.

Skills

Organizational skills

Technical support experience

Adaptability

Communication skills

Tools

BOLD Group Systems

SureView Systems

Zendesk

Job description

The Security System Analyst plays a key role in supporting Radius Security’s commitment to delivering reliable, innovative, and customer-focused security solutions. This position is responsible for day-to-day troubleshooting, programming, testing, and optimizing integrated security systems to ensure maximum performance and seamless operation.

Working closely with internal teams, customers, external partners, and manufacturers, the Security System Analyst helps resolve complex technical challenges, improve system reliability, and drive continuous enhancements across our security platforms. This is an opportunity to make a direct impact by helping protect our clients, support critical operations, and contribute to Radius Security’s reputation for exceptional service and technical excellence.

Compensation

Starting at $28.00/hour, but is dependent on experience.

Benefits

• Stability & Growth: As an essential service, we remained fully operational throughout the pandemic—supporting our communities when they needed us most. With steady year-over-year growth and exciting expansion plans on the horizon, now is a great time to join us.
• Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit‑sharing bonus, and access to our Employee & Family Assistance Program.
• Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
• Vibrant Team Culture: We know how to have fun— It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
• Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
• Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something big.

Responsibilities

• Manage customer expectations while diagnosing and resolving complex technical issues
• Program, configure, and test Radius Security systems and associated technologies
• Ensure reliable transmission of alarms and signals to the Command Center
• Develop and implement proactive solutions to reduce recurring issues and improve system performance
• Review problem accounts, create action plans, coordinate resolutions, and monitor outcomes
• Collaborate with internal teams and external partners to resolve system and integration challenges
• Interact with hardware manufacturers to share performance data, troubleshoot issues, and support integration development initiatives
• Maintain compliance with company and customer policies, including internal controls, documentation, and verification procedures
• Document troubleshooting steps, solutions, and system changes within ticketing systems
• Please note: this is not an exhaustive list and other responsibilities may be required.

Qualifications

• Strong organizational and time‑management skills with high attention to detail.
• Proven experience supporting customers in a technical environment.
• Ability to work with multiple systems, software platforms, and hardware devices.
• Willingness to learn, take direction, and continuously improve.
• Ability to adapt in a fast‑paced and evolving environment.
• Excellent verbal and written English communication skills.

Technical Expertise

• Advanced knowledge of BOLD Group and SureView Systems programming, configuration, and troubleshooting
• Strong understanding of IPv4 networking, including:
• Network troubleshooting
• Port forwarding
• IP whitelisting
• Firewall rule configuration
• Familiarity with burglar and fire alarm panels and their communication protocols.
• Experience working with video and remote guarding systems is an asset.
• Familiarity with Zendesk or similar ticketing systems is considered an asset.