Technical Solutions Specialist

Real Time Networks Inc.; Milton; On-site; CAD 55,000 - 75,000; Full time

Job summary

Real Time Networks Inc. is seeking a Field Service Delivery Technician to support advanced key management systems, biometric technology, and networked hardware and software solutions for clients across North America.

The role combines hands-on troubleshooting, customer training, onsite installations, and cross-department collaboration with Product Development, Engineering, and Operations. The candidate will diagnose hardware and software issues for smart lockers, key management systems, and

Qualifications

• 5 years of customer or technical support experience.
• Post-secondary education in IT, Electronics, or related discipline.
• Proven troubleshooting skills across hardware and software.
• Networking fundamentals.
• Experience with tools such as TeamSupport, HubSpot, Slack, SharePoint, and Microsoft 365.

Responsibilities

• Diagnose and resolve hardware and software issues for smart lockers, key management systems, and biometric devices.
• Deliver customer training and onboarding.
• Participate in the 24/7 after-hours support rotation.
• Perform onsite service visits across North America.
• Manage tickets to SLA.
• Maintain hardware inventory.
• Contribute to SOPs and knowledge base articles.

Skills

Troubleshooting

Networking

Customer support

On-site service

Communication

Education

Post-secondary IT/Electronics

Tools

TeamSupport

HubSpot

Slack

SharePoint

Microsoft 365

Job description

Real Time Networks is hiring a Field Service Delivery Technician to support advanced key management systems, biometric technology, and networked hardware and software solutions used by clients across a variety of industries. The role combines hands-on troubleshooting, customer training, onsite installations, and cross-department collaboration with Product Development, Engineering, and Operations.

Responsibilities include:

• diagnosing and resolving hardware and software issues for smart lockers, key management systems, and biometric devices
• delivering customer training and onboarding
• participating in the 24/7 after-hours support rotation
• performing onsite service visits across North America
• managing tickets to SLA
• maintaining hardware inventory
• contributing to SOPs and knowledge base articles.

Required:

• 5 years of customer or technical support experience
• post-secondary education in IT, Electronics, or a related discipline
• proven troubleshooting skills across hardware and software
• networking fundamentals
• experience with tools such as TeamSupport, HubSpot, Slack, SharePoint, and Microsoft 365.