Network Security Analyst (Level 1)

Integrity360; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

Integrity360 is seeking a Network Security Analyst (Level 1) for our Calgary office. The role supports multi-vendor environments, providing remote and on-site technical assistance and managed services.

The ideal candidate has 3–5 years of experience in network security, hands-on firewall administration (Palo Alto NGFW), and strong troubleshooting skills. Office-based, full-time permanent position with growth in a dynamic cybersecurity team.

Qualifications

• 3+ years of relevant experience in network security or similar role.
• Diploma or degree in Computer Science, Information Technology, Network Security, or equivalent.

Responsibilities

• Provide remote technical support and managed services for multi-vendor environments.
• Handle ticket intake, validation, prioritization, documentation, escalation and closure per SLAs.
• Maintain accurate records of incidents, requests and changes in the service desk system.
• Proactively manage individual workload and client commitments.
• Coordinate with security technology partners for issue resolution and escalation.
• Participate in after-hours on-call rotation to ensure continuous security coverage.

Skills

Client Experience

Network Security Fundamentals

Service Desk Operations

Workload Management

Vendor Escalation

On-Call Support

Firewall Administration

Troubleshooting

Packet Analysis

Education

Diploma/ Degree in CS/IT

Tools

Palo Alto Networks NGFW

Wireshark

Job description

Title: Network Security Analyst (Level 1)

Location: Office based (Calgary Office)

Job type: Full-Time Permanent

Minimum experience required: 3 - 5 Years

Minimum level of education: Diploma, Degree, or 2+ years relevant experience

About Us

Integrity360 is a leading independent cybersecurity and PCI specialist operating across Europe, Africa, the Caribbean, and North America. The company has office locations in Ireland, the UK, Bulgaria, Italy, Sweden, Spain, Lithuania, Ukraine, Africa, the Caribbean, and Canada, supported by seven Security Operations Centres (SOCs) located in Dublin, Sofia, Madrid, Stockholm, Rome, Johannesburg and Cape Town.

With over 780 employees, including more than 585 dedicated cybersecurity professionals, Integrity360 delivers a full suite of professional, support, and managed security services. These span the complete cyber risk lifecycle, from identification and prevention to detection, response, and recovery. Integrity360 supports over 3000 mid-market and enterprise organisations across sectors including financial services, insurance, government, healthcare, retail, telecommunications, and utilities.

Integrity360's Calgary office serves as the hub for our Canadian operations, providing professional services, managed security services, and cybersecurity consulting to clients across Western Canada and beyond. In addition to the six SOCs mentioned above, the 7th SOC will be opening soon in Calgary.

At Integrity360, people come first. We invest heavily in learning, development and progression, fostering a dynamic culture where innovation, collaboration and continuous growth are at the heart of what we do. If you're ready to take your cyber security career to the next level, we’d love to hear from you.

Job Role / Responsibilities

The successful candidate will be part of a dynamic support and managed service team working on multi-vendor environments. The team is the first point of contact offering remote technical support and managed services for a large client base.

Skills

The successful candidate will have excellent analytical skills, and will be encouraged to work on their own initiative as well as be an integral part of a dynamic team. This role requires you to grow in a team of Support engineers with various levels of experience and to excel in the following key areas:

• Client Experience: Provide a professional, responsive, and customer-focused experience for managed services and support clients. Maintain clear communication throughout the request lifecycle, set appropriate expectations, and ensure clients receive timely updates.
• Network Security & Firewall Administration Fundamentals: Maintain a foundational understanding of networking and firewall technologies (Primarily PAN NGFW) to effectively perform Level 1 triage, troubleshooting, and operational support activities.
• Service Desk Operations: Operate within established service desk processes, including ticket intake, validation, prioritization, documentation, escalation, and closure. Ensure incidents, requests, and changes are accurately recorded and managed in accordance with company standards and service level objectives.
• Workload Planning & Management: Proactively manage individual workload, client commitments, and operational responsibilities to ensure work is delivered effectively and on time. Maintain an accurate calendar, track action items and follow-ups, manage competing priorities, and regularly reassess workload based on changing business and client needs.
• Vendor Escalation & Coordination: Engage with security technology partners for enhanced issue resolution and escalation.
• On-Call Support: Participate in after-hours response rotation to ensure continuous security coverage.

Technical Experience

• Strong understanding of TCP/IP networking fundamentals, including IP addressing, subnetting, routing, switching, VLANs, DNS, DHCP, NAT, and packet flow analysis.
• Ability to troubleshoot network connectivity issues and determine whether problems are related to routing, firewall policy, NAT, VPN connectivity, DNS, application behavior, or external systems.
• Understanding of enterprise firewall concepts, including security zones, policy evaluation, source/destination matching, applications, services, address objects, and NAT policies.
• Ability to analyze firewall logs and traffic logs to determine policy matches, identify blocked traffic, validate expected behavior, and support incident investigation.
• Experience using troubleshooting and packet analysis tools such as Wireshark to validate traffic flows and support root cause analysis.
• Experience performing firewall administration activities, including policy implementation, rule modifications, object management, NAT configuration, policy cleanup, and log analysis.
• Experience supporting firewall software upgrades and maintenance activities in enterprise environments, including upgrade planning, pre/post-change validation, maintenance window execution, and change verification.
• Familiarity with Palo Alto Networks NGFW technologies, including Security Policies, NAT Policies, Security Zones, App-ID, User-ID, Logging, Objects, Panorama, and Threat Prevention.
• Exposure to enterprise firewall platforms such as Palo Alto Networks, Fortinet, Check Point, Cisco, or similar security technologies.
• Basic scripting, automation, or API experience is considered an asset.

Qualifications

A degree or diploma in Computer Science, Information Technology, Network Security, or a related discipline is preferred; however, it is not a requirement. Candidates with a minimum of 3 years of relevant industry experience in a similar role will be given equal consideration.

Knowledge of network infrastructure, including routers, switches, firewalls, and the associated network protocols and concepts.

Industry certification is an advantage in one or more of the following:

• Palo Alto Networks: Network Security Analyst, Next-Generation Firewall Engineer, Network Security Professional, or equivalent Palo Alto certification.
• Fortinet: FCP (Fortinet Certified Professional), FCSS (Fortinet Certified Solution Specialist), or equivalent Fortinet network security certification.