Commercial Security Technician

The Radius Group; Richmond; On-site; CAD 34,000 - 49,000; Full time

Benefits offered by this job

Extended health and dental benefits

Monthly profit-sharing bonus program

Charitable donation matching

Learning and development opportunities

Voice in improvement suggestions

Team events and community involvement

Job summary

The Radius Group is seeking Commercial Security Technicians to install, program, and service security systems in commercial environments. You will troubleshoot issues and communicate with the Project Manager and Coordination Team to resolve delays, while contributing to a safe, efficient site operation.

We offer extended health and dental benefits, a monthly profit-sharing bonus, and opportunities for learning and development.

Qualifications

• 2+ Years of Demonstrated Experience with Installation, Programming & Servicing of Security Systems.
• Trade Qualification (TQ) Certificate: ability to detect, respond and resolve security incidents.
• Knowledge of Security Applications: Video verification, video analytics, forensic video systems, intrusion alarms, burg, ULC Fire.
• Class 5 Driver's License & Clean Driving Record.
• Security License, or Ability to Obtain a Security License.

Responsibilities

• Installation, programming & servicing of security systems in commercial environments.
• Troubleshoot and drive solutions; communicate with Project Manager/Service Coordination team about issues and delays.
• Assist with rotational after hours on-call.
• Ensure compliance with industry standards and regulatory requirements.
• Safely operate company vehicle and perform maintenance as needed.

Skills

Security installation

Security programming

Security servicing

Class 5 Driver's License

Security license

Trade qualification certificate

Communication skills

Education

Trade Qualification (TQ) Certificate

Job description

Commerical Security Technicians are the frontline representatives of Radius in our customer’s buildings and embody our DNA to take care of the site’s installation & maintenance needs. Without this role our business could not function effectively, and the safety of our community would be compromised. This role matters. Compensation: The hourly wage starts at $30/hour and is dependent on experience.

• Job stability! Our company is continuing to grow year over year, and we have exciting expansion plans for the future!
• Extended health and dental benefits
• Monthly profit-sharing bonus program
• Charitable donation matching
• Fun-loving team environment with various company events (virtual gaming, spirit weeks, community involvement/volunteer activities, etc.)
• Learning and development opportunities to grow within the business.
• You have a voice. We empower you to bring forward suggestions for improvement.
• Central location located right next to the river, with a lovely walking path available on lunch breaks. Minutes' drive away from Queensborough shopping center.
• We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities.

Technical Duties

• Installation, programming & servicing of security systems. This includes security cameras, CCTV, alarm systems, access control, in-suite wiring, system networking, wire pulling in a commercial environment.
• Taking accountability for troubleshooting and driving solutions to any problems or improvements that need to be made.
• Taking initiative to communicate with Project Manager/Service Coordination team as to any problems, issues, scheduling conflicts, delays, or unoccupied time.

Customer Support Services

• Provide customer service that consistently WOW the customer.
• Train clients on the proper use of the installed equipment and interactions with our monitoring station.
• Comply with customer site procedures and requirements.
• Communicate with the client to manage arrival and completion of project expectations either directly or through the Radius Coordination Team.

Other Responsibilities

• Ensure compliance with industry standards and regulatory requirements.
• Support with rotational after hours on-call.
• Safely operate company-issued vehicle & tools, adhering to company policy, and take responsibility for maintenance of vehicle.
• Main Safety Considerations: working with ladders, heights, electrical, manual dexterity, prolonged standing, working with noises (alarm testing), driving a company vehicle

Please note: this is not an exhaustive list, and other responsibilities may be added to the role as needed.

Must Haves

• 2+ Years of Demonstrated Experience with Installation, Programming & Servicing of Security Systems.
• Trade Qualification (TQ) Certificate: ability to detect, respond and resolve security incidents.
• Knowledge of Security Applications: Video verification, video analytics, forensic video systems, intrusion alarms, burg, ULC Fire.
• Class 5 Driver's License & Clean Driving Record.
• Security License, or Ability to Obtain a Security License.

Nice-to-Haves

• FSR, is an asset, and higher compensation would be warranted.
• Leadership and/or Project Management Experience.
• Quoting & Design of Security Systems.
• Experience with ULC Fire Alarm Testing.

• Champion of Company DNA and Culture: Embrace and promote our values and culture in all aspects of your work. Make it your mission to drive solutions to minimize or eliminate headaches for the business.
• Strong, Clear & Concise Verbal and Written Communication
• Customer Service Enthusiast: Demonstrated dedication to providing excellent internal customer service. Display patience and resilience, no matter what comes up.
• Accountability: Embrace a \"The Buck Stops Here\" attitude, taking full responsibility for your work.
• Continuous Improvement: Adopt a \"We Can Do This Better\" ideology, always looking for ways to improve processes and being confident enough to share your ideas and drive action.
• Great Sense of Humor: Bring a positive and humorous attitude to the workplace.