Security Systems Service Technician

MacDonald Search Group; Calgary; On-site; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Company vehicle

Health and dental benefits

RRSP contributions

Paid time off

Job summary

Our client in Calgary seeks an experienced Security Systems Technician to service and maintain commercial electronic security systems. You will diagnose issues, perform maintenance, and support project work across Lenel, Genetec, CCure, and related platforms.

The role requires 5+ years in field service, strong electrical/mechanical aptitude, and the ability to work independently while delivering exceptional customer service.

Qualifications

• 5+ years of field service experience with electronic security systems or related techs.
• Strong troubleshooting and programming capabilities.
• Experience with access control platforms (Lenel, Genetec, CCure, AMAG, Kantech, Avigilon) is an asset.
• Solid electrical and mechanical aptitude; hands-on with tools/equipment.
• Ability to work independently while managing multiple service requests.
• Excellent communication and customer service skills.
• Valid driver’s license required.

Responsibilities

• Diagnose, troubleshoot, repair, and program complex electronic security systems.
• Respond to maintenance, service, and emergency calls.
• Perform commissioning, upgrades, repairs, and replacements as needed.
• Provide technical support to customers and field teams.
• Prepare accurate service documentation and job cost data.
• Mentor junior technicians and share knowledge.
• Build strong customer relationships through reliable service.

Skills

Field service

Troubleshooting

Programming

Lenel

Genetec

AMAG

Kantech

Avigilon

Electrical aptitude

Education

Electronics diploma

Trade certification

Tools

Hand tools

Job description

Our client is a global leader in integrated security solutions and is seeking an experienced Security Systems Technician to join their Calgary team. This is an excellent opportunity for a technically skilled professional who enjoys troubleshooting complex systems, delivering exceptional customer service, and working in a collaborative, high-performance environment.
The successful candidate will be responsible for servicing, maintaining, troubleshooting, and supporting a wide range of electronic security systems for commercial customers. This role will involve responding to service calls, performing preventative maintenance, completing small projects, and providing technical expertise to ensure customer systems operate reliably and efficiently.

Key Responsibilities

• Diagnose, troubleshoot, repair, and program complex electronic security systems.
• Respond to scheduled maintenance, service, and emergency customer calls.
• Complete system commissioning, upgrades, repairs, and replacements as required.
• Provide technical support and guidance to customers and field teams.
• Prepare accurate service documentation, reports, and job cost tracking information.
• Mentor and support junior technicians by sharing technical knowledge and best practices.
• Build strong customer relationships by delivering reliable, professional service.

Qualifications & Experience

• 5+ years of field service experience within electronic security systems, access control, or related technologies.
• Strong troubleshooting and programming capabilities.
• Experience with platforms such as Lenel, Genetec, CCure, AMAG, Kantech, or Avigilon is an asset.
• Solid electrical and mechanical aptitude with hands‑on experience using tools and equipment.
• Ability to work independently while managing multiple service requirements.
• Excellent communication and customer service skills.
• Valid driver's license required.
• Electronics diploma, relevant trade experience, or industry certifications are considered assets.

What's in it for You

• Competitive compensation package.
• Company vehicle.
• Comprehensive health and dental benefits.
• Employer RRSP contributions.
• Paid time off and company holidays.
• Tuition reimbursement and ongoing training opportunities.
• Strong commitment to safety, career development, and employee growth.

This is a great opportunity to join a respected organization with a strong culture focused on innovation, customer service, and supporting the success of its employees. MSG is committed to building diverse, high‑performing teams reflective of the Canadian labour market. All qualified applicants will be considered.