Security Supervisor - Full Time - Downtown

Paladin Security; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Job summary

Paladin Security seeks a Security Supervisor for a full-time role at Hudson’s Bay Centre in downtown Toronto. Oversee security operations, patrols, incident response, and guest assistance to ensure a safe and welcoming environment.

Ideal candidates hold an Ontario security license, First Aid & CPR Level C, and can work independently or as part of a team. Paladin offers training, competitive benefits, and opportunities for advancement.

Qualifications

• Experience in security, retail, or customer service is an asset.
• Excellent communication and interpersonal skills.
• Strong observation and situational awareness.

Responsibilities

• Maintain a visible presence across the property to deter theft, vandalism, and unauthorized activity.
• Conduct regular patrols of the mall, including common areas, entrances, and high-traffic zones.
• Monitor site activity and identify safety or security concerns.
• Respond to incidents including disturbances, theft, medical calls, and emergencies.
• Provide strong customer service by assisting tenants, employees, and visitors with directions and inquiries.
• Enforce policies, procedures, and safety regulations.
• Communicate effectively with supervisor and team members.
• Complete detailed incident reports and daily logs in a timely manner.
• Assist with crowd management during peak periods and special events.
• Support emergency procedures including evacuations and coordination with emergency services.

Skills

Customer service

Communication

Teamwork

Situational awareness

Education

College/University Education

Job description

Security Supervisor - Full Time - Downtown

Overtime Method: Averaging agreement over88 hours

Posting Date: October 7th 2026

Internal Closing Date: October 15th 2026

External Closing Date: October 30th 2026

Site Overview:

Hudson’s Bay Centre is a landmark mixed-use property located in the heart of downtown Toronto, featuring a blend of office, retail, and public spaces. The site serves a diverse community of tenants, visitors, and customers, creating a dynamic environment where security professionals play a key role in maintaining a safe, secure, and welcoming atmosphere.

Key Responsibilities:

• Maintain a visible presence across the property to deter theft, vandalism, and unauthorized activity


• Conduct regular patrols of the mall, includingcommon areas, entrances, and high-traffic zones


• Monitor site activity andidentifyany safety or security concerns


• Respond to incidents including disturbances, theft, medical calls, and emergencies


• Provide strong customer service byassistingtenants, employees, and visitors with directions and inquiries


• Enforce policies, procedures, and safety regulations


• Communicate effectively with supervisor, and team members


• Complete detailed incident reports and daily logsin a timely manner


• Assistwith crowd management during peak periods andspecial events


• Support emergency procedures including evacuations and coordination with emergency services

Prerequisites:

• Ability to obtain a Security License in the province of Ontario


• Valid First Aid & CPR Level C from a WSIB approved provider


• Previousexperience in security, retail, or customer service is an asset


• Excellent communication and interpersonal skills


• Strong observation and situational awareness


• Ability to remain calm and professional in high-pressure situations


• Strong report writing and documentation skills


• Comfortable standing and walking for extended periods


• Ability to work independently and as part of a team


• Applicants who do notpossessthese certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) certification program prior to their onboarding training to ensure they meet the requirements of the position


• Legally authorized to work in Canada

Why choose Paladin?

• Opportunities for training and professional development


• Competitive salary and benefits package.


• Work today, get paid today!

Education Requirements (All)

College/University Education

Certification Requirements (All)

First Aid and CPR - Level C Certification
Valid Security License

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

• Medical Insurance


• Life Insurance


• Dental Insurance


• Vision Insurance


• Paid Vacation


• Paid Sick Days

This job reports to the Client Service Manager