Security Services - Qualified Persons (Security Officer)

Prairie Mountain Health; Brandon; On-site; CAD 42,000 - 60,000; Full time

Job summary

Prairie Mountain Health is seeking Qualified Persons Security Officers (QPSO) to support safe, secure healthcare environments. Officers are licensed guards who de-escalate, protect patients and staff, and supervise custody transfers under the Mental Health Act.

Role requires QP training, Manitoba licensure, radio proficiency, and ability to work with vulnerable populations. Duties include incident reporting, patrols, and collaboration with clinical teams.

Qualifications

• Grade 12 education (MB Standards).
• Minimum of one year experience as a Security Patrol Officer in a healthcare setting.
• Eligible for and maintains licensure to practice as a Security Officer (Guard) in Manitoba.
• Successful completion of Qualified Persons (QP) training per Mental Health Act.
• Proficiency with hand held radios or radio communications devices.
• Manitoba Class 5 Driver's Licence and access to a personal vehicle for Prairie Mountain Health service.
• Proficiency with Microsoft programs (Outlook, Word, Excel, Access, PowerPoint) and Internet applications.
• Knowledge of issues affecting vulnerable populations (homelessness, addictions, harm reduction, crime prevention, public safety).
• Ability to perform duties regularly and to maintain confidentiality.
• Ability to work with a culturally diverse population and maintain positive working relationships.

Responsibilities

• Maintains physical presence to provide rapid response to violent, aggressive, and threatening persons; uses escalation of force when needed.
• Protects life and property at PMH-designated sites.
• Works with law enforcement as necessary.
• Custody and safe escort for Mental Health clients between units as required.
• Safely escorts at-risk persons within the campus for care needs and documentation.
• Responds to emergencies and supports incident command; assists with fire safety and other codes.
• Provides training and orientation to security personnel as directed.
• Reports unsafe equipment or infrastructure to supervisor.
• Monitors CCTV, access control, and related security systems.
• Evicts non-authorized persons with clinical coordination as needed.
• Maintains documentation and daily activity reports as required.
• Issues notices and information related to Provincial Offences where applicable.
• Maintains licensure and certifications required by employer and regulatory bodies.
• Performs grounds patrols and reports deficiencies.

Skills

Security awareness

Communication skills

Problem solving

Organizational skills

Microsoft Office

Radio communications

Confidentiality

Cultural sensitivity

Education

Grade 12 education

Security Officer licensure eligibility (Manitoba)

Tools

Microsoft Office Suite

Radio devices

Job description

• Minimum of one (1) year experience as a Security Patrol Officer in a healthcare setting
• Eligible for and maintains licensure to practice as a Security Officer (Guard) in the province of Manitoba
• Successfully complete Qualified Persons (QP) training and demonstrate competency in order to be designated as per the Mental Health Act.
• Proficiency with hand held radios or radio communications devices
• Province of Manitoba Class 5 Drivers Licence and access to a personal vehicle to provide service within Prairie Mountain Health
• Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
• Maintain working knowledge of issues in supporting vulnerable populations, such as but not limited to homelessness, vulnerable persons, addictions, HARM Reduction, crime prevention and public safety.
• Maintains physical abilities necessary to carry out duties of the position which may include but is not limited to walking, standing, running or support physical intervention to restrain and or evict aggressive individuals as may be required.
• Demonstrated organizational skills, and the ability to work independently
• Demonstrated problem solving and decision making skills
• Demonstrated flexibility to facilitate changes in techniques and procedures in a changing environment
• Demonstrated knowledge and competence of skills and concepts related to the position
• Demonstrated communication skills
• Ability to respect and promote confidentiality
• Ability to perform the duties of the position on a regular basis
• Ability to respect and promote a culturally diverse population
• Ability to work effectively and maintain positive working relationships with co-workers, clients and within interdisciplinary team

Qualifications

• Grade 12 education (MB Standards)
• Minimum of one (1) year experience as a Security Patrol Officer in a healthcare setting
• Eligible for and maintains licensure to practice as a Security Officer (Guard) in the province of Manitoba
• Successfully complete Qualified Persons (QP) training and demonstrate competency in order to be designated as per the Mental Health Act.
• Proficiency with hand held radios or radio communications devices
• Province of Manitoba Class 5 Drivers Licence and access to a personal vehicle to provide service within Prairie Mountain Health
• Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
• Maintain working knowledge of issues in supporting vulnerable populations, such as but not limited to homelessness, vulnerable persons, addictions, HARM Reduction, crime prevention and public safety.
• Maintains physical abilities necessary to carry out duties of the position which may include but is not limited to walking, standing, running or support physical intervention to restrain and or evict aggressive individuals as may be required.
• Demonstrated organizational skills, and the ability to work independently
• Demonstrated problem solving and decision making skills
• Demonstrated flexibility to facilitate changes in techniques and procedures in a changing environment
• Demonstrated knowledge and competence of skills and concepts related to the position
• Demonstrated communication skills
• Ability to respect and promote confidentiality
• Ability to perform the duties of the position on a regular basis
• Ability to respect and promote a culturally diverse population
• Ability to work effectively and maintain positive working relationships with co-workers, clients and within interdisciplinary team

Position Summary

The Qualified Persons Security Officers (QPSO) are healthcare employees who are licensed Security Guards Security Guards as per the Private Investigators and Security Guards Act. QPSO’s are specifically trained to support a safe and secure healthcare environment. The specific training enables these officers to recognize and respond to various challenging situations often involving vulnerable mental health persons via appropriate recognition, assessment and de-escalation engagement techniques, as necessary to secure and protect the person, staff and other clients.

In designated health facilities, the QPSO supports the transfer of custody process between police agencies and the health site as per the Manitoba Mental Health Act and regional policy processes.

The QPSO provides a safe, comfortable and supportive environment for all clients, staff and visitors by encouraging reliability, effectiveness and efficiency in the operation of the Security Services department.

Responsibilities

Overview:

• Maintains a physical presence with the health facilities to provide for rapid response to potentially violent, aggressive, and threatening persons. Will be required to utilize a variety of techniques commensurate with their training, with an aim to de-escalate any situation, while ensuring their own safety and that of the public. Where necessary they will respond to resistance through escalation of force up to and including using hand cuffs and/orother containment techniques.
• Responsible for the protection of life and property as it pertains to PMH designated sites.
• Works in conjunction with law enforcement or other agencies as necessary.
• Cooperates with all other staff to produce a harmonious working relationship throughout Prairie Mountain Health.
• Assumes custody of Mental Health clients as per policy or legislation. Provides safe and secure escort to all at risk persons between units within the health site for care purposes. Maintains and completes necessary documentation, reports required within the course of duty as it relates to this position.
• Provides safe and secure escort of at-risk persons within the campus in the support of client care needs. May include client monitoring in waiting, care treatment rooms, isolation rooms or within specific care units as required, based on the level of risk of violence assessed by the healthcare team.
• Responds to all emergency situations and supports the direction of the incident commander to assist in response or event management; or may as required act as the Site Incident Command until relieved in an emergency situation. Provides direct support for response to fire safety, evacuation or any other emergency codes as is required.
• Supports and provides training and orientation to security personnel as directed.
• Completes necessary notification to supervisor when identifies defective or broken, unsafe equipment or infrastructure while performing the duties of the protection officer. This may include damage to parking lot resources, patrol vehicles, signage, grounds, CCTV equipment failure, door failure or unsafe surfaces.
• Monitors and works with CCTV, Card Access or other related security systems and controls or support plans as required.
• Evicts non-authorized person in a professional and sensitive manner. Coordinating with clinical providers as necessary and contacts police should situations dictate.
• Provides effective communication to support client/visitor wayfinding, and actively supports the needs of clients or visitors within the health sites. Maintains accurate documentation and reporting of incidents and daily activities, including any necessary reports and form completion as identified in policy or required duties.
• Prepares or issues notices, summonses and information related to Provincial Offences notices under acts of legislation and municipal bylaws
• Maintains licensure and certification or position designation as is required by the employer, and or Manitoba Justice requirements. This may include updates to Criminal Record Check, Child Abuse and Adult Registry Checks, licensure, physical testing or certification in required ongoing education.
• Provides for interior and exterior grounds patrols and responses. Reports deficiencies or damages to property, signage, lighting, vehicles or equipment.
• As required, ensures visitor and staff parking infrastructure are maintained and operable as per operational need. Completes parking enforcement as per policy and municipal bylaws.
• Other duties as assigned