Protective Services Officer II

Alberta Health Services; Edmonton; On-site; CAD 55,000 - 63,000; Full time

Job summary

Alberta Health Services seeks a Protective Services Officer II to ensure safety for patients, visitors, staff and AHS property. You will monitor violence, enforce statutes, conduct investigations, prepare evidence, and act as a first responder to critical events with a focus on trauma-informed practices.

The role requires a High School diploma or equivalent, eligibility for Community Peace Officer appointment, a valid Class 5 driver’s license, and completion of the induction program.

Qualifications

• High School diploma or equivalent.
• Active (or eligible) for appointment as a Community Peace Officer with enforcement duties involving the public.
• Valid Class 5 Driver's Licence.
• PARE completed (within 6 months prior to employment).
• Fluency in multiple languages and public speaking experience are assets.

Responsibilities

• Provide security and protective services for patients, visitors, staff and AHS property.
• Monitor violence, enforce laws, conduct internal investigations and prepare court documents.
• Engage in risk assessment, hazard identification and first-responder duties during critical events.
• Collaborate with care teams to promote trauma-informed, inclusive care.

Skills

Interpersonal skills

Public speaking

High School diploma

Community Peace Officer eligibility

Valid Class 5 driver's licence

P.A.R.E.

Education

High School diploma or equivalent

Related degree or diploma in public safety

Job description

As a Protective Services Officer II (PSOII), you will ensure the safety and security of the Albertans we serve. Enjoy excellent benefits, career growth, while being part of a dedicated team. As a first responder, you will manage events efficiently, prioritize tasks, and prepare detailed reports on security and safety incidents. A thorough understanding of legislation, policy, and legal authorities is essential. Collaborating with the clinical care team, you will enhance client and family experiences while promoting a diverse and inclusive workplace. Strong interpersonal and communication skills are vital for fostering collaboration, managing high-stress situations, and de-escalating conflicts, creating a positive and welcoming environments for all. You will implement trauma-informed practices, integrating trauma awareness at all levels of care. Resilience, stress management, and conflict-resolution skills are essential. Fluency in multiple languages and public speaking experience are assets. Strong communication, relationship-building, influence, conflict resolution, training in harms reduction and critical thinking are crucial. Experience working with individuals suffering from addictions, mental health disorders, or the unhoused is highly valued. You must maintain mental concentration and quickly adapt strategies in emergencies. Training in law enforcement, security, or criminal justice is required, preferably with experience or knowledge of working with Indigenous people and diverse backgrounds. Protective Services aims to build a workforce that reflects the clients we serve. We are committed to fostering a work environment that is both physically and psychologically safe. We are dedicated to fostering strong relationships with Indigenous peoples and deeply respect your knowledge and contributions.

Description:

As a Protective Services Officer II, you will provide security and protective services for all patients, visitors, staff and AHS property including: violence monitoring, prevention and intervention; enforcement of applicable federal, provincial and municipal statutes; asset loss prevention and internal investigations; preparation of court documents and securing evidence; risk assessment and hazard identification; arrests, apprehensions and detentions of persons and first responder to critical events. You will provide support for facility departments on matters of security and safety practices, participates in reviewing and recommending policy, and fosters and maintains positive public relations through relationships with internal and external contacts.

• Classification: Protective Services Officer II
• Union: AUPE GSS
• Unit and Program: Protective Services
• Multi-Site: Multisite
• FTE: 1.00
• Posting End Date: 01-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 11-OCT-2026
• Length of Shift in weeks: 8
• Shifts per cycle: 26
• Days Off: As Per Rotation
• Minimum Salary: $40.15
• Maximum Salary: $45.99
• Vehicle Requirement: Driver's License, Vehicle Provided

• Classification: Protective Services Officer II
• Union: AUPE GSS
• Unit and Program: Protective Services
• Primary Location: Royal Alexandra Hospital
• Location Details: As Per Location
• Multi-Site: Multisite
• FTE: 1.00
• Posting End Date: 01-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 11-OCT-2026
• Hours per Shift: 12
• Length of Shift in weeks: 8
• Shifts per cycle: 26
• Shift Pattern: Days, Evenings, Nights, Weekends, On Call
• Days Off: As Per Rotation
• Minimum Salary: $40.15
• Maximum Salary: $45.99
• Vehicle Requirement: Driver's License, Vehicle Provided

Required Qualifications:

High School diploma or equivalent.Active (or eligible) for appointment as a Community Peace Officer with enforcement duties involving the public, as identified by the Province of Alberta/Solicitor General.Successful completion of Alberta Health Services or Alberta Justice and Solicitor General Community Peace Officer Induction Training Program (6 weeks program).Valid Class 5 (non-GDL) Driver's Licence.Valid Physical Abilities Requirement Evaluation (P.A.R.E.) completed under 4:45 minute, within 6 months prior to commencing employment.

Additional Required Qualifications:

Alberta Class 5 operator’s license, or a provincial equivalent, with no more than four demeritsand no charges or pending suspensions.

Preferred Qualifications:

A minimum two years of related work experience OR a related degree or diploma. Experience in uniformed public servant roles or emergency services (military, forestry, park ranger, corrections, peace officer). CPI Non-violent Crisis Intervention training and Pressure Point Control Tactic Certificates are also assets. Experience within a healthcare setting. Current First Aid and CPR Level C – AED certification.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Create and manage profiles for future opportunities.