Security Services Agent

Fairmont Hotels & Resorts; Lake Louise; On-site; CAD 30,000 - 41,000; Full time

Benefits offered by this job

Subsidized staff housing

Staff meals

Health benefits

Pension plan

Employee travel program

Discounted room rates

Job summary

Fairmont Chateau Lake Louise is seeking a security professional to protect guests and property in Banff National Park. The role requires emergency first aid, loss prevention, fire safety and guest service excellence in a high‑profile resort setting.

Pay rate is $25.88/hour with shift work including holidays and overnights. The job offers comprehensive benefits, on‑site staff housing and travel discounts across Fairmont and Accor properties.

Qualifications

• Advanced Level II Emergency Medical Responder first aid and Level C CPR certification required.
• Law and Security Administration diploma or related program, or minimum of 5 years security experience.
• Ability to handle stress and work well under pressure.
• Valid Alberta driver’s license with up to 4 demerits.

Responsibilities

• Perform property patrols and report safety deficiencies.
• Respond to medical emergencies and fire calls with basic first aid/CPR.
• Ensure compliance with federal and provincial statutes and corporate policies.
• Assist external agencies such as police, fire, ambulance and insurers.

Skills

Emergency first aid

Loss prevention

Fire safety

Guest service

Education

Law & Security Administration diploma

Job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

The Fairmont Chateau Lake Louise is a world-famous resort located in the heart of the Canadian Rockies on the banks of majestic Lake Louise. Our location and popularity create many situations where the prompt and professional intervention of our security team is critical. We are looking for a security professional. Our setting demands that the right candidate will be experienced in Emergency first aid, loss prevention, fire safety, and guest service.

Pay Rate: $25.88/hour

Job Duties Include

• Perform property patrols observing, reporting, and correcting safety and security deficiencies.
• Respond to medical emergency and fire calls, providing basic first aid and/or cardiopulmonary resuscitation in accordance with local medical protocols and initial fire control measures.
• Ensure compliance with federal and provincial statutes and regulations and enforcement of corporate policies and procedures.
• Assist outside agencies as outlined in hotel policy, i.e.: hotel insurers, police, fire, ambulance and wardens.

Qualifications

• Must possess and maintain Advanced Level II/Emergency Medical Responder first aid and Level ‘C’ Cardiopulmonary Resuscitation (CRR). Allowances will be made for candidates who agree to obtain this certification – Standard level first aid with level ‘C’ CPR would be the minimum hire criteria with no exceptions.
• Law and Security Administration diploma or related program, or minimum of 5 years security experience.
• Must possess the ability to deal with stress and prioritize critical tasks, must work well under pressure.
• Valid Alberta driver's license and a current driver's abstract must be submitted (maximum 4 demerits).

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Job Perks & Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affienuation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment to Diversity & Inclusion

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.