Assistant Front Office Manager

Fairmont Hotels & Resorts; Lake Louise; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Subsidized staff accommodation on-site

Staff meals on shift

Comprehensive benefits package

Pension plan with employer matching

Employee travel program with discounts

Discounted room rates

Talent development opportunities

Job summary

Fairmont Chateau Lake Louise is seeking an Assistant Front Office Manager to lead a dynamic team and deliver world-class hospitality in Banff National Park. You will guide front desk operations, ensure seamless guest experiences, and drive service excellence with a focus on staff development and operational efficiency.

The role starts in November 2026, with a permament (permanent) appointment and a requirement to work various shifts, including weekends and holidays.

Qualifications

• Previous supervisory or management experience in front office operations.
• Hotel Operations diploma or degree from a recognized institute an asset.
• Operational knowledge and use of Opera and Microsoft Office Suite.

Responsibilities

• Oversee the daily front office operations, ensuring seamless check-ins, smooth departures, and an exceptional guest journey.
• Hiring, coaching, developing, and performance managing the Front Desk team
• Resolve guest concerns with care, professionalism, and prompt action, ensuring every guest leaves with a lasting impression.
• Improve service delivery by streamlining procedures and removing obstacles that hinders service
• Develop visionary proposals aimed at improving service climate, colleague morale, and shareholder return
• Manage staff schedules and handle payroll processing.
• Practicing room yield management, to ensure maximum profitability of overall operations
• Oversee inventory management, including room types and categories.

Skills

Supervisory experience

Front office operations

Opera PMS

Microsoft Office

Education

Hotel Operations diploma or degree

Tools

Opera PMS

Job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

Join the prestigious Fairmont Hotels & Resorts as an Assistant Front Office Manager and lead a dynamic team in delivering world-class hospitality. Step into a leadership role where your passion for service, attention to detail, and ability to inspire will elevate our guests' experiences.

Start Date: November 2026
Postion Type: Permenant

Job Duties Include

• Oversee the daily front office operations, ensuring seamless check-ins, smooth departures, and an exceptional guest journey.
• Hiring, coaching, developing, and performance managing the Front Desk team
• Resolve guest concerns with care, professionalism, and prompt action, ensuring every guest leaves with a lasting impression.
• Improve service delivery by streamlining procedures and removing obstacles that hinders service
• Develop visionary proposals aimed at improving service climate, colleague moral, and shareholder return
• Manage staff schedules and handle payroll processing.
• Practicing room yield management, to ensure maximum profitability of overall operations
• Oversee inventory management, including room types and categories.

Qualifications

• Previous supervisory or management experience in front office operations
• Hotel Operations diploma or degree from a recognized institute an asset
• Operational knowledge and use of Opera and Microsoft Office Suite

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information

Job Perks & Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affection (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements

Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment to Diversity & Inclusion

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.