Security Service Technician (TQ)

Johnson Controls; Delta; On-site; CAD 37,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Inclusive workplace culture

Company vehicle, tools & equipment

Job summary

Johnson Controls Canada is seeking a Service Technician to install, integrate, commission, and service advanced security systems such as access control, CCTV, intrusion alarms, and intercoms. This role requires strong technical expertise, attention to detail, and a commitment to delivering high‑quality customer solutions.

You will install and inspect equipment per specs, coordinate field activities, troubleshoot field wiring, advise customers on optimal solutions, manage service calls, and

Qualifications

• Minimum high school diploma or trade school; electronics/computers preferred.
• Proficiency with Windows, MS Server, and IT networks.
• Strong troubleshooting and hands‑on capabilities.
• Excellent communication and customer‑facing skills.

Responsibilities

• Install and inspect security equipment per manufacturer specs.
• Coordinate field activities and ensure seamless programming, integrations, and commissioning.
• Diagnose equipment issues and provide robust troubleshooting for field wiring.
• Advise customers on optimal solutions to restore systems to full functionality.
• Manage service calls and allocate field labor hours efficiently.
• Ensure customer satisfaction by addressing inquiries and resolving issues.
• Prepare daily reports documenting activities and system performance.
• Adhere to safety policies and maintain operational safety.
• Work in confined spaces and at heights, using proper safety gear.
• Collaborate with team members to deliver integrated security solutions.

Skills

Windows proficiency

MS Server

Microsoft Office

Network basics

Troubleshooting

Communication skills

Education

High school diploma or trade school

Technical degree in electronics/computers

Tools

C-Cure 9000

Kantech

Genetec

Lenel/S2

Multi-meter

Diagnostic equipment

Job description

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward. Join our team and contribute to building cutting‑edge security solutions while developing your career in a dynamic and supportive environment. Your next incredible opportunity is just a few clicks away!

What We Offer

• Competitive compensation and benefits package
• Comprehensive training and career development opportunities
• Supportive and inclusive workplace culture
• Company vehicle, tools, and equipment provided to complete all jobs

Service Technician – Responsibilities

The Service Technician will be responsible for the installation, integration, commissioning, and servicing of advanced security systems, including access control systems, CCTV, intrusion alarms, and intercom systems. This role demands a high level of technical expertise, attention to detail, and a commitment to delivering high‑quality solutions that meet customer expectations.

• Efficiently install and inspect equipment to meet and exceed customer expectations, adhering to manufacturer specifications
• Coordinate field activities and communicate effectively to ensure seamless system programming, integrations, and commissioning
• Diagnose and address equipment issues, providing robust troubleshooting for field wiring problems
• Advise customers on optimal solutions for restoring systems to full functionality
• Effectively manage service calls, ensuring accurate allocation of field labor hours for maximum efficiency
• Ensure high levels of customer satisfaction by promptly addressing customer inquiries and resolving issues
• Prepare comprehensive reports documenting daily activities and system performance
• Adhere to safety policies and guidelines, maintaining a strong culture of integrity and operational safety
• Operate with proficiency in confined spaces and at heights, utilizing appropriate tools and safety equipment
• Collaborate with team members to deliver integrated solutions, leveraging diverse perspectives and expertise

Requirements

• A valid BC Security TQ Licence is required
• Proficient in Windows, MS Server, and Microsoft Office Suite, with a solid understanding of IT network systems
• Skilled in using hand and power tools, as well as diagnostic equipment like multi‑meters and digital analyzers
• Experience with the installation and servicing of security systems such as C‑Cure 9000, Kantech, Genetec, Lenel/S2, and others
• Minimum high school diploma or trade school graduate; a technical degree in electronics or computers is preferred
• Exceptional troubleshooting skills and a proactive approach to problem‑solving
• Strong verbal and written communication skills, with a customer‑focused mindset

Salary

HIRING HOURLY RANGE: $27.00-$41.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us #TechHiring. All hiring decisions are ultimately made by human reviewers.

Accommodations & Disability Support

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Company Mission

Johnson Controls: Enhancing the Intelligence of Buildings. Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.