Security Service Technician (TQ)

Johnson Controls, Inc.; Delta; On-site; CAD 37,000 - 56,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

Benefits package

Training opportunities

Job summary

Johnson Controls is seeking a Service Technician to install, integrate, and service advanced security systems including access control, CCTV, and intrusion alarms. You will work in a fast-paced environment delivering high-quality solutions and ensuring customer satisfaction.

You must hold a BC Security TQ Licence, be proficient with Windows, MS Server, and Office, and bring hands-on tool experience. The role requires effective communication, safety awareness, and the ability to troubleshoot

Qualifications

• Valid BC Security TQ Licence is required.
• Proficient with Windows, MS Server and Office; solid IT networking knowledge.
• Experience installing/servicing security systems (C-Cure 9000, Kantech, Genetec, Lenel/S2 or similar).
• High school diploma or trade school; technical degree in electronics or computers preferred.
• Excellent troubleshooting and customer-focused communication.

Responsibilities

• Install and inspect equipment per manufacturer specs.
• Coordinate field activities for programming, integrations, and commissioning.
• Diagnose issues and troubleshoot field wiring problems.
• Advise customers on restoring systems to full functionality.
• Manage service calls and allocate field labor hours efficiently.
• Ensure customer satisfaction by addressing inquiries and issues.
• Prepare daily activity and system performance reports.
• Follow safety policies and maintain a culture of safety.
• Operate in confined spaces and at heights with proper PPE.
• Collaborate with team to deliver integrated security solutions.

Education

BC Security TQ Licence

Tools

Windows

MS Server

Microsoft Office

IT networking basics

Hand tools

Power tools

Multi-meters

Digital analyzers

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Join our team and contribute to building cutting-edge security solutions while developing your career in a dynamic and supportive environment.

Your next incredible opportunity is just a few clicks away!

What We Offer:

• Competitive compensation and benefits package.
• Comprehensive training and career development opportunities.
• Supportive and inclusive workplace culture.
• Company vehicle, tools, and equipment provided to complete all jobs.

The Service Technician will be responsible for the installation, integration, commissioning, and servicing of advanced security systems, including access control systems, CCTV, intrusion alarms, and intercom systems. This role demands a high level of technical expertise, attention to detail, and a commitment to delivering high-quality solutions that meet customer expectations.

How you will do it:

• Efficiently install and inspect equipment to meet and exceed customer expectations, adhering to manufacturer specifications.
• Coordinate field activities and communicate effectively to ensure seamless system programming, integrations, and commissioning.
• Diagnose and address equipment issues, providing robust troubleshooting for field wiring problems.
• Advise customers on optimal solutions for restoring systems to full functionality.
• Effectively manage service calls, ensuring accurate allocation of field labor hours for maximum efficiency.
• Ensure high levels of customer satisfaction by promptly addressing customer inquiries and resolving issues.
• Prepare comprehensive reports documenting daily activities and system performance.
• Adhere to safety policies and guidelines, maintaining a strong culture of integrity and operational safety.
• Operate with proficiency in confined spaces and at heights, utilizing appropriate tools and safety equipment.
• Collaborate with team members to deliver integrated solutions, leveraging diverse perspectives and expertise.

What we look for:

• A valid BC Security TQ Licence is required.
• Proficient in Windows, MS Server, and Microsoft Office Suite, with a solid understanding of IT network systems.
• Skilled in using hand and power tools, as well as diagnostic equipment like multi-meters and digital analyzers.
• Experience with the installation and servicing of security systems such as C-Cure 9000, Kantech, Genetec, Lenel/S2, and others.
• Minimum high school diploma or trade school graduate; a technical degree in electronics or computers is preferred.
• Exceptional troubleshooting skills and a proactive approach to problem-solving.
• Strong verbal and written communication skills, with a customer-focused mindset.

HIRING HOURLY RANGE: $27.00-$41.00 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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