Associate IT Operations Engineer

Johnson Controls; Nisku; On-site; CAD 73,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits package

Retirement Savings Plan

Extended Health Care

Dental

Vision

Paid holidays

Paid vacation days

Paid sick time

Job summary

Johnson Controls is seeking an onsite Field IT Specialist in Canada (Leduc County area) to provide hardware, software, and endpoint support across sites. You will manage PC lifecycle, assist with security compliance, and coordinate with vendors to deliver local IT services.

The role involves supporting enterprise projects, on-site Smart Hands, and travel to satellite offices as required, with a competitive benefits package and salary range CAD 73,000–90,000 per year.

Qualifications

• Experience providing IT support for hardware, software, and end-user devices.
• Experience delivering local IT projects and incident resolution.
• Ability to travel to satellite offices as needed.

Responsibilities

• Install, configure, and support hardware including PCs, tablets, mobile devices, printers, and specialized equipment.
• Provide software installation, configuration, and troubleshooting support.
• Perform endpoint vulnerability remediation in alignment with security standards.
• Support Enterprise and BU project demand, including planned and unplanned initiatives.
• Deliver Tech Hut / walk‑up IT support services.
• Manage PC lifecycle activities including provisioning, refresh, disposal, and asset management tasks.
• Provide local infrastructure support for servers, network equipment, and VOIP systems.
• Deliver on‑site Smart Hands support and liaise with third‑party vendors and internal IT teams.
• Perform local mobile device administration.
• Support IT procurement for hardware and related services.
• Manage access permissions including network share access.
• Ensure local IT security compliance including communications room setup, maintenance, and access control.
• Assist compliance and audit teams with IT audit activities.
• Provide satellite office IT support, including travel as required.
• Manage and coordinate IT vendors at the site or regional level.

Skills

IT Support

Hardware Troubleshooting

Software Installation

Security Compliance

Vendor Coordination

VOIP Systems

Asset Management

Tools

Service Management toolset

Job description

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

What we offer

Competitive Pay Comprehensive Benefits Package including Retirement Savings Plan, Extended Health Care, Dental,and Vision Paid holidays, paid vacation days, and paid sick time Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy.

Role Summary

Provides a variety of information technology support services including but not limited to connectivity, hardware and software support, and end‑to‑end Field IT incident and service request resolution. This role also supports the delivery of Enterprise and Business Unit (BU) projects and initiatives.

Core Responsibilities & Expectations

• Install, configure, and support hardware including PCs, tablets, mobile devices, printers, and specialized equipment.
• Provide software installation, configuration, and troubleshooting support.
• Perform endpoint vulnerability remediation in alignment with security standards.
• Support Enterprise and Business Unit (BU) project demand, including both planned and unplanned initiatives.
• Deliver Tech Hut / walk‑up IT support services.
• Manage PC lifecycle activities including provisioning, refresh, disposal, and asset management tasks.
• Provide local infrastructure support for servers, network equipment, and VOIP systems.
• Deliver on‑site Smart Hands support and act as liaison with third‑party vendors and internal IT support teams.
• Perform local mobile device administration.
• Support IT procurement processes for hardware and related services.
• Manage access permissions including network share access.
• Ensure local IT security compliance including communications room setup, maintenance, and access control.
• Assist compliance and audit teams with required IT audit activities.
• Provide satellite office IT support, including travel as required.
• Manage and coordinate IT vendors at the site or regional level.

Hours of support will vary.

Service Delivery Expectations

• Deliver Field IT services in accordance with defined Service Level Targets (SLTs) using the Johnson Controls Service Management toolset
• Demonstrate proactive customer communication, strong service ownership, and a customer‑focused mindset.

HIRING SALARY RANGE

$73,000-90,000 CAD (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data.

Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission.

Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.