Security Service Technician

Johnson Controls, Inc.; Delta; Hybrid; CAD 39,000 - 55,000; Full time

Benefits offered by this job

Compensation & benefits

Training & career development

Inclusive culture

Company vehicle & tools

Job summary

Johnson Controls, Inc. is seeking a Service Technician to install, integrate, commission, and service advanced security systems, including access control, CCTV, and alarms. The role requires strong technical skills, safety awareness, and a customer-focused mindset.

You will work on site, coordinate field activities, troubleshoot issues, and provide clear reports on daily activities and system performance. A valid BC Security TQ Licence is required, with training and career development

Qualifications

• BC Security TQ Licence required.
• High school diploma or trade is the minimum.
• Technical degree in electronics or computers is preferred.

Responsibilities

• Install and inspect equipment to manufacturer specs.
• Coordinate field activities for programming and commissioning.
• Diagnose and troubleshoot field wiring issues.
• Advise customers on optimal solutions to restore systems.
• Manage service calls and allocate field hours efficiently.
• Ensure high customer satisfaction and resolve inquiries.
• Prepare daily activity and system performance reports.
• Adhere to safety policies and maintain safety culture.

Skills

Communication skills

Troubleshooting

Team collaboration

Customer-focused

Education

High school diploma or trade

Technical degree in electronics or computers

Tools

Windows OS

MS Server

Microsoft Office

Diagnostic tools

Multi-meters

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Join our team and contribute to building cutting-edge security solutions while developing your career in a dynamic and supportive environment.

Your next incredible opportunity is just a few clicks away!

What We Offer:

• Competitive compensation and benefits package.

• Comprehensive training and career development opportunities.

• Supportive and inclusive workplace culture.

• Company vehicle, tools, and equipment provided to complete all jobs.

The Service Technician will be responsible for the installation, integration, commissioning, and servicing of advanced security systems, including access control systems, CCTV, intrusion alarms, and intercom systems. This role demands a high level of technical expertise, attention to detail, and a commitment to delivering high-quality solutions that meet customer expectations.

How you will do it:

• Efficiently install and inspect equipment to meet and exceed customer expectations, adhering to manufacturer specifications.

• Coordinate field activities and communicate effectively to ensure seamless system programming, integrations, and commissioning.

• Diagnose and address equipment issues, providing robust troubleshooting for field wiring problems.

• Advise customers on optimal solutions for restoring systems to full functionality.

• Effectively manage service calls, ensuring accurate allocation of field labor hours for maximum efficiency.

• Ensure high levels of customer satisfaction by promptly addressing customer inquiries and resolving issues.

• Prepare comprehensive reports documenting daily activities and system performance.

• Adhere to safety policies and guidelines, maintaining a strong culture of integrity and operational safety.

• Operate with proficiency in confined spaces and at heights, utilizing appropriate tools and safety equipment.

• Collaborate with team members to deliver integrated solutions, leveraging diverse perspectives and expertise.

What we look for:

• A valid BC Security TQ Licence is required.

• Proficient in Windows, MS Server, and Microsoft Office Suite, with a solid understanding of IT network systems.

• Skilled in using hand and power tools, as well as diagnostic equipment like multi-meters and digital analyzers.

• Experience with the installation and servicing of security systems such as C-Cure 9000, Kantech, Genetec, Lenel/S2, and others.

• Minimum high school diploma or trade school graduate; a technical degree in electronics or computers is preferred.

• Exceptional troubleshooting skills and a proactive approach to problem-solving.

• Strong verbal and written communication skills, with a customer-focused mindset.

HIRING HOURLY RANGE: $28-$40 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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