Security Service Technician

Alloy Enterprises; Vancouver; On-site; CAD 39,000 - 55,000; Full time

Benefits offered by this job

Company vehicle provided

Tools & equipment provided

Benefits package

Job summary

Johnson Controls in Canada offers a field-based Service Technician role focused on install, integration, commissioning, and servicing of advanced security systems including access control, CCTV, intrusion alarms, and intercoms. You will work on-site, diagnosing issues, coordinating field activities, and delivering reliable, high-quality solutions for customers.

The role requires a BC Security TQ Licence, proficiency with Windows/MS Server, and strong hands-on skills with diagnostic tools and IT

Qualifications

• High school diploma or trade school; electronics/computers preferred.
• BC Security TQ Licence is required.
• Proven troubleshooting skills and customer-focused mindset.
• Experience with installation/servicing of security systems (C-Cure 9000, Kantech, Genetec, Lenel/S2).

Responsibilities

• Install and inspect equipment per manufacturer specs to meet expectations.
• Coordinate field activities and ensure seamless programming, integration, and commissioning.
• Diagnose and address equipment issues with robust field troubleshooting.
• Advise customers on optimal solutions to restore systems.
• Manage service calls and allocate field labor hours efficiently.
• Maintain high customer satisfaction by addressing inquiries and resolving issues promptly.
• Prepare reports documenting daily activities and system performance.
• Adhere to safety policies and maintain integrity and safety.
• Operate safely in confined spaces and at heights with proper equipment.
• Collaborate with team members to deliver integrated security solutions.

Skills

Customer-focused

Strong communication

Troubleshooting

IT networking basics

Education

High school diploma or trade school

Technical degree in electronics or computers preferred

Tools

C-Cure 9000

Kantech

Genetec

Lenel/S2

Multi-meters & digital analyzers

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Join our team and contribute to building cutting-edge security solutions while developing your career in a dynamic and supportive environment.

Your next incredible opportunity is just a few clicks away!

What We Offer:

• Competitive compensation and benefits package.
• Comprehensive training and career development opportunities.
• Supportive and inclusive workplace culture.
• Company vehicle, tools, and equipment provided to complete all jobs.

The Service Technician will be responsible for the installation, integration, commissioning, and servicing of advanced security systems, including access control systems, CCTV, intrusion alarms, and intercom systems. This role demands a high level of technical expertise, attention to detail, and a commitment to delivering high-quality solutions that meet customer expectations.

How you will do it:

• Efficiently install and inspect equipment to meet and exceed customer expectations, adhering to manufacturer specifications.
• Coordinate field activities and communicate effectively to ensure seamless system programming, integrations, and commissioning.
• Diagnose and address equipment issues, providing robust troubleshooting for field wiring problems.
• Advise customers on optimal solutions for restoring systems to full functionality.
• Effectively manage service calls, ensuring accurate allocation of field labor hours for maximum efficiency.
• Ensure high levels of customer satisfaction by promptly addressing customer inquiries and resolving issues.
• Prepare comprehensive reports documenting daily activities and system performance.
• Adhere to safety policies and guidelines, maintaining a strong culture of integrity and operational safety.
• Operate with proficiency in confined spaces and at heights, utilizing appropriate tools and safety equipment.
• Collaborate with team members to deliver integrated solutions, leveraging diverse perspectives and expertise.

What we look for:

• A valid BC Security TQ Licence is required.
• Proficient in Windows, MS Server, and Microsoft Office Suite, with a solid understanding of IT network systems.
• Skilled in using hand and power tools, as well as diagnostic equipment like multi-meters and digital analyzers.
• Experience with the installation and servicing of security systems such as C-Cure 9000, Kantech, Genetec, Lenel/S2, and others.
• Minimum high school diploma or trade school graduate; a technical degree in electronics or computers is preferred.
• Exceptional troubleshooting skills and a proactive approach to problem-solving.
• Strong verbal and written communication skills, with a customer-focused mindset.

HIRING HOURLY RANGE: $28-$40 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.