Security - Relief

Calgary-Drop-in-&-Rehab-Society-Centr; Calgary; On-site; CAD 25,000 - 39,000; Full time

Job summary

Calgary Drop-In & Rehab Society Centre is seeking a casual Security role in Calgary, AB. The position supports staffing coverage for vacations, sick leave, and other absences, with day and night shifts from 7AM–7PM and 7PM–7AM.

You will protect clients, staff and visitors by patrolling, monitoring CCTV and maintaining a safe environment, while applying de-escalation and empathetic, client-centered approaches.

Qualifications

• Alberta Security License is mandatory.
• Standard First Aid and CPR/AED Level C (or A) certification required within 30 days of start.
• Experience in distress or high-stress situations, including emergency response.
• Strong time management and organizational skills with multiple priorities.
• Ability to stay calm and focused in volatile situations.
• Sound decision-making and critical thinking when information is unclear.
• Excellent interpersonal, conflict resolution and negotiating skills.
• Commitment to mission, vision and values of the agency.

Responsibilities

• Foster a safe, welcoming environment with dignity for all.
• Maintain calm, respectful conduct in high-pressure situations using non-violent strategies.
• Engage with clients, volunteers, donors, and community members empathetically.
• Monitor and patrol the facility; coordinate with control room and responders.
• Provide visible 24/7 security presence and respond to safety needs.

Skills

Alberta Security License

First Aid CPR Level C

Distress handling

Interpersonal skills

Time management

Conflict resolution

Observation

Policy compliance

Education

College/university program in human services, police sciences, criminology

Tools

CCTV

Access control

Fire response systems

Job description

The Opportunity

Position Title: Security
Reports To: Coordinator, Security
Employment Type: Casual
Schedule: As Relief staff, you will help support staffing coverage for vacations, sick leave, and other absences. Relief shifts are assigned on an as-needed basis, offering flexibility while supporting the needs of the organization. Shifts are days (7AM – 7PM) or nights (7PM – 7AM).
Location: 1 Dermot Baldwin Way SE, Calgary, Alberta

About the Department

Our Security team is committed to creating safety through compassion, respect, and human connection. Team members support our facilities and the diverse individuals who access our services by addressing security concerns using a restraint-free, client-centered approach that prioritizes dignity, de-escalation, and positive outcomes. Working in a fast-paced environment, our team protects the safety and well-being of clients, staff, volunteers, and visitors while helping foster a culture of respect and belonging. The Security team requires resilient individuals who thrive in a people-focused environment, maintain composure under pressure, and are committed to creating a safe and supportive space for everyone who enters our facilities.

What You'll Do

Every role at the DI makes a difference. In this position, you will:

• Champion a safe, welcoming environment by fostering security by approaching every situation with humility, compassion, and a commitment to dignity for all.
• Lead with calmness and respect during high-pressure situations, utilizing non-violent crisis intervention strategies to achieve safe, respectful, and positive outcomes, including when individuals must be asked to leave the premises.
• Serve as a trusted and approachable resource, engaging with clients, volunteers, donors, and community members with empathy, respect, and a genuine commitment to helping them find the right supports.
• Monitor, patrol, and safeguard the facility and surrounding property through proactive observation, CCTV surveillance, regular security patrols, and effective communication with the control room, helping ensure a safe, respectful, and welcoming environment for clients, staff, volunteers, and community members.
• Play a vital role in maintaining a safe and welcoming community by providing a visible 24/7 security presence, collaborating with emergency responders while remaining alert, responsive, and prepared to meet the physical and dynamic demands of maintaining a safe environment for all.

What You Bring

We know that great people come from all kinds of backgrounds. You don't have to check every single box! If you're passionate about helping others and share our values, we want to hear from you.

What we need from you

• Alberta Security License is MANDATORY
• Standard First Aid and CPR/AED Level C (or A) certification required within 30 days of start.
• Experience working in distress and/or high-stress situations, which may include emergency response
• Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time
• Resiliency and stress tolerance and the ability to maintain composure, remain calm and focused when dealing with a high volume of volatile and stressful situations
• The ability to make sound rational decisions based on information provided and employ critical thinking where information may not be clear
• Well-developed interpersonal, conflict resolution and negotiating skills
• High morals, ethics and integrity
• Standard First Aid and CPR/AED Level C (or A) certification required within 30 days of start.
• Ability to provide a satisfactory Vulnerable Sector Check
• A genuine commitment to the mission, vision, values, and work of the agency

Nice to Have's

• Completion of a college or university program in any of the following; human services, police sciences, criminology or other related programs is a definite asset
• Previous work experience or background in military or law enforcement may replace formal education requirements
• Experience in the human services field would be an asset
• Experience with CCTV, access control systems and fire response systems is an asset
• Resourcefulness and knowledge of community resources and social support systems