Security Services Agent

Kinsley Power Systems; Banff; Hybrid; CAD 44,000 - 50,000; Full time

Benefits offered by this job

Employee Assistance Program

Professional development

Staff cafeteria and restaurant-</name

Onsite fitness facility

Job summary

Banff Centre for Arts and Creativity seeks an experienced Security Services Agent to maintain a safe campus for staff, participants, and visitors. You will patrol the Banff Centre grounds and buildings, manage security incidents, and provide escorts as needed.

This unionized, hourly role requires flexible, weekend availability and a rotating schedule. A valid ABST license, first aid/ CPR, and driving credentials are essential to protect people and property on site.

Qualifications

• A BST completion and licensing required or proof of enrollment.
• Standard First Aid, CPR/AED Level C, and fire prevention/training certificates.
• Valid Alberta driver’s license or international equivalent.
• Experience dealing with the public in a service-oriented environment.
• Knowledge of civil/criminal laws related to property offences, trespassing, etc.
• Proficient in MS Office.
• Able to patrol lengthy buildings and grounds by foot or vehicle.
• Strong interpersonal, organizational, and oral/written communication skills.
• Discretion with confidential matters; initiative in resolving problems.

Responsibilities

• Patrol Banff Centre campus by vehicle or on foot.
• Identify and address safety hazards encountered during patrols.
• Respond to incidents and emergencies and prepare reports.
• Assist investigations under applicable statutes.
• Assist in investigating policy breaches at Banff Centre.
• Conduct interviews to obtain accurate facts.
• Provide Safe Walk escorts to staff, participants and visitors.
• Provide security for Banff Centre special events.
• Monitor alarm and CCTV systems and respond to alarms.
• Support other departments to ensure a safe environment.

Skills

Patrol duties

Customer-service minded

Emergency response

Interpersonal skills

Communication skills

Education

Alberta Basic Security Training

Licensing under Alberta Security Act

First Aid/CPR/AED

Valid Alberta driver’s license

Tools

MS Office

Job description

Security Services Agent

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nation – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play here, help us steward this land, and honour and celebrate this place.

The Opportunity

Banff Centre is looking for an experienced Security Services Agent to provide a safe, secure, and hassle‑free environment for all Banff Centre staff, participants, and visitors. Responsible and customer-service minded, our Security Services Agents perform patrol duties for the purpose of general law enforcement and risk management; manage parking and traffic; as well as provide physical security for all Banff Centre buildings and property.

Specific Accountabilities

• PatrolBanff Centre campus, including both exterior grounds and building interiors, either by vehicle or by foot
• Remain alert to the physical environment, arranging for the removal of any safety hazards discovered during patrol
• Respondto and dealwith all reported incidents and emergency situations and prepareand submitreports on the actions required
• Assistin investigations under any Criminal Code or Provincial or Federal Statute offence
• Assistin investigating breaches of any related Banff Centre policy
• Conductinterviews to probe and obtain accurate facts
• Provide“Safe Walk” escort to staff (including cashiers and box office personnel), participants, and visitors
• Providesecurity services for Banff Centre special events
• Monitoralarm and closed‑circuit camera systems and respondto alarms
• Provideassistance to other departments as needed to ensure a safe and hassle‑free environment

Qualification and Educational Requirements

• Completion of Alberta Basic Security Training (ABST) and licensing under the Alberta Security Agent and Investigators Act, or proof of enrollment, is required
• Current certificates for Standard First Aid, CPR/AED Level C, and fire prevention/training programs
• A valid Alberta driver's license or international equivalent
• Previous security background or experience in dealing with the public in a service‑oriented environment
• Knowledge of civil/criminal laws with respect to certain property offences, disorderly conduct, trespassing, etc.
• Comfortable working knowledge of MS Office software
• Physical and mental ability to conduct lengthy patrols of multi‑storied buildings and extensive grounds via foot or by vehicle
• Demonstrates excellent interpersonal, organizational, and oral and written communication skills
• Responds to contentious or highly‑sensitive issues with discretion and effectively deals with confidential matters
• Recognizes and demonstrates the need for initiative in dealing with and resolving problems

Special Requirements

• Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule and weekends. Overnight shifts on a monthly rotation are required.

Employment Terms & Benefits

• In accordance with CUPE 4318, this is a unionized, hourly support staff position, subject to a 500-hour probationary period.
• This position pays up to to $21.51 per hour, working up to 40 hours per week on a rotating schedule.
• Benefits of working at Banff Centre are:
  • Employee Assistance Program
  • Professional development
  • Staff cafeteria and restaurant discounts
  • Onsite fitness facility at a discounted rate - first month free for new staff!

Application Process

• Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
• Visa requirements:Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.