Security - Relief

Calgarydropin; Calgary; Hybrid; CAD 28,000 - 34,000; Part time

Benefits offered by this job

Comprehensive health and dental

RRSP program

Paid vacation, sick, and wellness days

Employee & Family Assistance Program

Life and AD&D insurance

Ongoing training

Job summary

The Calgary Drop-In Centre (the DI) is seeking a Security relief staff member to help cover vacations, sick leave, and other absences. Shifts run days (7AM–7PM) or nights (7PM–7AM) at 1 Dermot Baldwin Way SE, Calgary, Alberta, with a focus on safety, dignity, and compassionate client care.

As part of a resilient Security team, you’ll monitor facilities, de-escalate situations, and support a trauma-informed, harm-reduction environment while upholding the organization’s values and mission to move

Qualifications

• Alberta Security License is mandatory.
• Experience in distress or high-stress situations, including emergency response.
• Energetic, self-directed with time management and prioritization skills.
• Resiliency and ability to stay calm under pressure in high-volume environments.
• Sound decision-making and critical thinking when information is unclear.
• Strong interpersonal, conflict resolution and negotiation skills.
• High morals, ethics and integrity.

Responsibilities

• Create a safe, welcoming environment by approaching each situation with dignity and compassion.
• Lead with calmness during high-pressure moments and use non-violent crisis intervention when needed.
• Engage with clients, volunteers, donors, and community members with empathy and respect.
• Monitor and safeguard the facility via surveillance and patrols, coordinating with the control room.
• Maintain a visible 24/7 security presence and collaborate with emergency responders as required.

Skills

Alberta Security License

High-stress handling

Time management

Interpersonal skills

Conflict resolution

Education

College/university program in human services, police sciences, criminology

Tools

CCTV systems

Access control systems

Fire response systems

Job description

Job Description

Join Our Mission at the Calgary Drop-In Centre

At the Calgary Drop-In and Rehab Centre (the DI) we’re looking for passionate, community-minded people who know that kindness can change lives.

Whether you’re helping guests find housing, supporting their recovery journey, or keeping our operations running strong, your work here truly matters. Every role at the DI is about creating possibilities for others, and for yourself.

Who We Are

The Calgary Drop-In and Rehab Centre (the DI) is a low-barrier, housing-focused organization serving some of Calgary’s most vulnerable community members.

We believe everyone deserves dignity, safety, and the opportunity to thrive. Every day, our team meets people where they’re at — offering basic needs, compassion, and connection while helping them move toward stable, permanent housing.

Our work is guided by the principles of housing first, trauma-informed care, harm reduction, and recovery-oriented practice. But above all, we’re guided by people — their stories, their strengths, and their potential.

When you join the DI, you’re joining a team built on respect, collaboration, and heart.

The Opportunity

Position Title: Security
Reports To: Coordinator, Security
Employment Type: Casual
Schedule: As Relief staff, you will help support staffing coverage for vacations, sick leave, and other absences. Relief shifts are assigned on an as-needed basis, offering flexibility while supporting the needs of the organization. Relief shifts are days (7AM – 7PM) or nights (7PM – 7AM).
Location: 1 Dermot Baldwin Way SE, Calgary, Alberta

About the Department

Our Security team is committed to creating safety through compassion, respect, and human connection. Team members support our facilities and the diverse individuals who access our services by addressing security concerns using a restraint-free, client-centered approach that prioritizes dignity, de-escalation, and positive outcomes. Working in a fast-paced environment, our team protects the safety and well-being of clients, staff, volunteers, and visitors while helping foster a culture of respect and belonging. The Security team requires resilient individuals who thrive in a people-focused environment, maintain composure under pressure, and are committed to creating a safe and supportive space for everyone who enters our facilities.

What You’ll Do

Every role at the DI makes a difference. In this position, you will:

• Champion a safe, welcoming environment by fostering security by approaching every situation with humility, compassion, and a commitment to dignity for all.
• Lead with calmness and respect during high-pressure situations, utilizing non-violent crisis intervention strategies to achieve safe, respectful, and positive outcomes, including when individuals must be asked to leave the premises.
• Serve as a trusted and approachable resource, engaging with clients, volunteers, donors, and community members with empathy, respect, and a genuine commitment to helping them find the right supports.
• Monitor, patrol, and safeguard the facility and surrounding property through proactive observation, CCTV surveillance, regular security patrols, and effective communication with the control room, helping ensure a safe, respectful, and welcoming environment for clients, staff, volunteers, and community members.
• Play a vital role in maintaining a safe and welcoming community by providing a visible 24/7 security presence, collaborating with emergency responders while remaining alert, responsive, and prepared to meet the physical and dynamic demands of maintaining a safe environment for all.

What You Bring

We know that great people come from all kinds of backgrounds. You don’t have to check every single box! If you’re passionate about helping others and share our values, we want to hear from you.

What we need from you

• Alberta Security License is MANDATORY
• Experience working in distress and/or high-stress situations, which may include emergency response
• Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time
• Resiliency and stress tolerance and the ability to maintain composure, remain calm and focused when dealing with a high volume of volatile and stressful situations
• The ability to make sound rational decisions based on information provided and employ critical thinking where information may not be clear
• Well-developed interpersonal, conflict resolution and negotiating skills
• High morals, ethics and integrity
• Ability to provide a satisfactory Vulnerable Sector Check
• A genuine commitment to the mission, vision, values, and work of the agency

Nice to Have’s

• Completion of a college or university program in any of the following; human services, police sciences, criminology or other related programs is a definite asset
• Previous work experience or background in military or law enforcement may replace formal education requirements
• Experience in the human services field would be an asset
• Experience with CCTV, access control systems and fire response systems is an asset
• Resourcefulness and knowledge of community resources and social support systems

Working at the DI

Working at the Calgary Drop-In Centre (the DI) means being part of meaningful, human-centered work that can sometimes involve complex and emotionally charged situations. You may encounter individuals experiencing crisis, distress, or strong emotions, and situations that require calm, quick thinking, and compassion under pressure.

We know this work can be intense and we also know it’s deeply impactful. That’s why we prioritize staff wellbeing through training, peer and supervisory support, debriefing opportunities, and a strong culture of teamwork. Our environment calls for resilience and steadiness, but it also offers the reward of seeing real change and connection every day. Some roles may also involve occasional exposure to medical distress or bodily fluids, and safety protocols and resources are always in place to support you.

We believe in taking care of our people so they can take care of others. Our total rewards package includes:

• Comprehensive health and dental benefits
• Employer-matching RRSP program
• Paid vacation, sick, and wellness days
• Employee & Family Assistance Program (Homewood EFAP)
• Life and AD&D insurance
• Ongoing training and professional development opportunities

Benefits typically begin on the first of the month following your start date, and our P&C team will ensure you have clear information and support from day one.

Why You’ll Love Working Here

Joining the DI means joining a community that believes in people and their capacity, resilience, and worth. You’ll have the chance to:

• Make a tangible difference in people’s lives every single day
• Work with a team that values respect, compassion, and authenticity
• Collaborate with dedicated professionals and community partners
• Be part of an organization that encourages growth, wellbeing, and innovation

You’ll play a key role in supporting an integrated, person-centered approach that promotes wellbeing, dignity, and connection for every individual we serve. At the Calgary Drop-In Centre (the DI), our team members help create safe, inclusive, and trauma-informed spaces where people can access the support they need to move toward stability and housing. In every interaction, you’ll contribute to high-quality, compassionate service that reflects the shared mission, vision, and values of the DI.

Inclusion & Accessibility

At the Calgary Drop-In Centre (the DI), we believe inclusion, compassion, and respect make us stronger as an organization and as a community. We are an equal opportunity employer committed to building a workplace that reflects the diversity of the people we serve.

If you require accommodation during the hiring process, please contact [e-mail] and we’ll be happy to support you.