Security Programs Manager

Paladin Security

Nanaimo

On-site

CAD 63,000 - 73,000

Full time

3 days ago

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Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Paid Vacation

Paid Holidays

Job summary

Paladin Security is seeking a skilled Site Portfolio Manager (SPM) to oversee a large security portfolio in Nanaimo. You will lead staff, assign sites, train, manage crises, payroll, discipline, coaching, and relationship-building with clients and stakeholders.

This role requires at least two years of supervisory experience in security, strong leadership, and familiarity with safety and privacy regulations. Occasional travel and a full-time schedule are expected.

Qualifications

A graduate degree in Business or related discipline or equivalent security-related education/experience.
Minimum of two years supervisory/managerial experience in security, policing, or fire safety services.
Working knowledge of applicable legislation and standards on safety, building codes, security and privacy protections.
Strong leadership, negotiation, time management, social interaction and organizational skills.
Excellent verbal and written communication for proposals to large orgs.
Ability to foster new and mutually respectful client relationships.
Ability to adapt to evolving client requirements and work effectively with clients.
Proven ability to build and maintain strong internal and external relationships.
Outgoing, sociable, adaptable, and detail-oriented personality.
Ability to respond to crisis situations quickly and effectively.

Responsibilities

Proactively develop and maintain excellent relationships with clients and key stakeholders through regular communication and support.
Understand client needs, identify challenges, and adapt portfolio to client needs.
Project staffing and scheduling to meet site requirements and control overtime.
Ensure site orders are up to date in hard and digital copies.
Maintain adequate trained security staff to meet contractual obligations.
Analyze contract margins to keep portfolio profitable.
Provide security evaluations and recommendations to clients.
Report regularly to the Operations Manager on issues of interest or events.
Monitor TEAM software to ensure scheduling accuracy and hours worked.
Provide disciplinary action and coaching; conduct probationary and annual evaluations.
Ensure Site Training and Employee Orientation at all sites.
Maintain Paladin's Occupational Health and Safety program across sites.
Investigate WCB forms and implement prevention plans.
Monitor margins monthly/quarterly to sustain profitability and turnover control.
Monitor daily/nightly and incident reports for oversight and action.
Attend community networking events to expand Paladin's brand.

Skills

Leadership

Negotiation

Time management

Social interaction

Organizational skills

Education

Bachelor's Degree

Valid BC Security Licence

Valid Security License

Job description

Job Skills / Requirements

Reporting to Nanaimo Director of Operations, the SPM will manage a large and high-profile security portfolio. The successful candidate will be responsible for all managerial and operational functions for assigned staff; including staffing, site assignment, training, crisis management, payroll, discipline, and coaching.

Wage

$63,000-$73,000 annually

Job Duties

Proactively develop and maintain excellent relationships with clients and key stakeholders through regular communication and support
Understand client's needs, identify and resolve challenges, build and adapt portfolio specifically to the needs of the client
Responsible for projecting scheduling needs for their portfolio and working with the Scheduling Department and Operations to ensure staff assigned meet site requirements and overtime stats are controlled.
Ensures all sites have up to date and complete Site Orders both in hard copy and in digital copy on the network server
Ensures that there are adequate numbers of trained security staff to meet all of Paladin's contractual obligations within the portfolio of business
Analyzes business margins on a contract by contract basis to ensure the portfolio of business remains profitable
Develops and maintains frequent security evaluations of client facilities and ensures appropriate recommendations are made to clients so that their security needs are met
Communicates effectively with the Operations Manager as needed to ensure that any outstanding issues are dealt with in a timely fashion and reports regularly to the Operations Manager on matters of company or client interest or significant events
Regularly monitor TEAM software to ensure that the company's contractual obligations are met; that the schedule is up-to-date, and that TEAM information is an accurate reflection of number and type of hours worked during the pay period
Provide disciplinary action and coaching to all staff assigned within the portfolio as needed, as well as making sure incident reports are immediately completed and placed in an employee's file Perform probationary and annual evaluations of staff assigned to portfolio
Ensure thorough Site Training and Employee Orientation programs are in place at all sites within the portfolio
Responsible for the implementation and maintenance of Paladin's Occupational Health and Safety program at all sites
Investigate all WCB forms submitted, ensuring all paperwork is completed accurately and within deadlines, while implementing plan to prevent incident reoccurrence.
Analysis business margins on a monthly and quarterly basis to ensure the portfolio's profitability and that a competitive edge with turnover and wages is maintained
Monitor daily, nightly reports and Incident Reports to project and account for oversight and take any appropriate action needed
Attends community networking events on a regular basis to foster new relationships and grow Paladin's brand, will be expected to network extensively within the local security and property management community
Willing to travel to job sites as and when required
Interior to maintain a strong working relationship with both clients and employees

Requirements

A graduate degree in Business or related discipline and specialized training in protection services or criminology; or equivalent education and security experience.
Minimum of two years supervisory/managerial experience in security, policing, and/or fire safety services.
Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, labour code, human rights, and protection of privacy
Must have strong leadership, negotiation, time management, social interaction and organizational skills
Professional and effective verbal and written communication skills to write and present proposals to large organizations
Creative ability to foster new and mutually respectful relationships with current and potential clients
Must be able to work effectively with clients and adapt to their evolving requirements
Proven ability to build and maintain strong working relationships, both internally and externally
Must be outgoing, sociable, adaptable, and detail oriented
Able to respond to crisis situations quickly and effectively

Education Requirements (All)

Bachelor's Degree

Certification Requirements (All)

Valid BC Security Licence
Valid Security License

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 - Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.