Security Guard - Retail- Full time

Triton Environmental Consultants, Ltd.; Toronto; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Triton Environmental Consultants, Ltd. is seeking a vigilant Security Monitoring & Dispatch professional to monitor CCTV, access control, and life-safety systems, and to coordinate dispatch of security personnel to alarms and incidents.

The role requires staying calm under pressure, strong English communication, and the ability to work continental rotation including days, nights, weekends, and holidays. You will report to site management and collaborate with tenants and emergency responders.

Qualifications

• Strong verbal and written English communication skills.
• Excellent multitasking, organizational, and problem-solving abilities.

Responsibilities

• Monitor CCTV, access control, fire and life safety systems, and other security platforms.
• Receive, prioritize, and dispatch security personnel to alarms, incidents, service requests, and emergencies.
• Monitor radio communications and maintain continuous contact with on-site security personnel.
• Escalate significant incidents to supervisors, site management, property management, or emergency services when required.
• Coordinate emergency responses in accordance with site emergency procedures.
• Maintain accurate daily activity logs, dispatch records, incident reports, and key control documentation.
• Provide professional customer service while maintaining confidentiality and professionalism.
• Work collaboratively with security staff, property management, tenants, and emergency responders.

Skills

English communication

Multitasking

Problem solving

Customer service

Calm under pressure

Professional appearance

Collaboration

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

What You'll Do

Security Monitoring & Dispatch

• Monitor CCTV, access control, fire and life safety systems, and other security platforms.
• Receive, prioritize, and dispatch security personnel to alarms, incidents, service requests, and emergencies.
• Monitor radio communications and maintain continuous contact with on-site security personnel.
• Escalate significant incidents to supervisors, site management, property management, or emergency services when required.

Emergency Response

• Coordinate emergency responses in accordance with site emergency procedures.
• Monitor building conditions and respond to security, safety, and operational concerns.
• Remain calm under pressure while making informed decisions during critical situations.
• Assist with after-hours operations, special events, and additional security initiatives.

Reporting & Documentation

• Maintain accurate daily activity logs, dispatch records, incident reports, and key control documentation.
• Document all security-related incidents with professionalism and attention to detail.
• Ensure accurate communication during shift handovers.

Access Control & Customer Service

• Support access control, contractor access, and visitor management.
• Provide professional customer service while maintaining confidentiality and professionalism.
• Work collaboratively with security staff, property management, tenants, and emergency responders.

What We're Looking For

Required Qualifications

• Valid Ontario Security Guard Licence.
• Minimum 1–2 years of security experience, preferably in a Security Operations Centre (SOC), control room, commercial, retail, or mixed-use environment.
• Strong verbal and written English communication skills.
• Excellent multitasking, organizational, and problem-solving abilities.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to remain calm and make sound decisions during emergencies.
• Professional appearance with a customer-focused attitude.
• Ability to work a continental rotation, including days, nights, weekends, and statutory holidays.

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