Security Ambassador at Cortellucci Vaughn Hospital

Paladin Security; Vaughan; Sur place; CAD 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Paid vacation

Sick days

Holidays

Daily pay options

Training and development opportunities

Résumé du poste

Paladin Security is hiring a Security Ambassador at Cortellucci Vaughan Hospital. The role is full-time with a $22.00/hour pay rate and a 15:00–23:00 schedule, Monday–Friday.

You will patrol the ER waiting areas, de-escalate situations, alert clinical staff to changes in patient conditions, and coordinate with emergency responders. Qualifications include MOAB and First Aid/CPR Level C, up-to-date immunizations, double COVID vaccination, N95 fit testing, and legal eligibility to work in Canada.

Qualifications

• Required certifications and immunization records are up to date.
• Ability to work in a hospital environment and follow safety protocols.
• Clear communication in English, both spoken and written.

Responsabilités

• Patrol the emergency department waiting areas and engage with patients and visitors.
• Use de-escalation techniques to prevent escalation of tense situations.
• Observe waiting patients for changes and alert clinical staff as needed.
• Provide comfort items and information when appropriate and safe.
• Serve as the main security contact in the emergency department and coordinate with teams.
• Maintain shift logs and quarterly counts of waiting area occupants.
• Collaborate with staff to plan approaches for high-risk individuals.

Connaissances

Security background

Healthcare safety experience

Law enforcement experience

Formation

First Aid & CPR Level C certification

MOAB (Management of Aggressive Behavior)

Immunization records (Measles, Mumps, Rubella, Varicella, two-step TB)

Double COVID-19 vaccination

N95 mask fit testing

English language proficiency

Legal authorization to work in Canada

Description du poste

Security Ambassador at Cortellucci Vaughn Hospital

Position Title: Security Ambassador
Employment Type: Full-time
Pay Rate: $22.00 / hour
Site: Cortellucci Vaughan Hospital
Schedule: Monday to Friday, 15:00 - 23:00
Overtime Methodology: Employment Standards Act Averaging Agreement

Site Overview

Cortellucci Vaughan Hospital is a modern healthcare facility offering full-service emergency care alongside specialized programs including child and women's health, inpatient mental health, and stroke care. As a Security Ambassador on site, you will play a key role in creating a safe, calm, and supportive environment for patients, visitors, and hospital staff.

What You'll Be Doing

Patrol the emergency department waiting areas and engage proactively with waiting patients and visitors to lower stress and foster a safe, positive environment.

Use supportive verbal de-escalation techniques to address tense situations before they **escalate**.

Observe waiting patients for visible changes in condition (such as dizziness, unresponsiveness, or breathing difficulties) and immediately alert clinical staff.

Provide approved comfort items and community resource information (such as warm blankets or transit passes) when appropriate and safe for clinical needs.

Serve as the main security contact in the emergency department, coordinating with clinical teams, site security guards, and emergency responders.

Conduct hourly counts of waiting area occupants and maintain daily shift logs.

Collaborate with healthcare staff to establish approach plans for individuals known to present safety risks.

Must Haves

Valid First Aid & CPR Level C certification from a WSIB-approved provider

Certification in Management of Aggressive Behavior (MOAB)

Up-to-date immunization records (Measles, Mumps, Rubella, Varicella, and a two-step TB skin test)

Proof of double COVID-19 vaccination

Willingness to complete N95 mask fit testing during training

Fluency in spoken and written English

Legal authorization to work in Canada

Nice-to-Haves

Previous experience in security, law enforcement, healthcare safety, or a related field

What's In It For You?

Paid vacation, sick days, and holidays

Access to daily pay options

Ongoing training and professional development opportunities

Why Join Our Team?

Paladin Security: Great Place To Work Certified 2026 - Making the World a Safer and Friendlier Place because we CARE !

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.