Section Manager, Contested Matters

Desjardins; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Defined benefit pension plan

Group insurance including telemedicine

Telework equipment reimbursement

Eligibility-based benefits

Job summary

Desjardins is seeking a Section Manager, Contested Matters, to lead nationwide teams handling complex claims. You will set strategic direction, coach staff, and partner with life and health claims teams to ensure efficient processing and high client satisfaction.

The role requires bilingual communication, a strong legal-insurance background, and a focus on performance and continuous improvement. The team will report to senior management, with a mandate to optimize processes, enhance services,

Qualifications

• Requires a Bachelor's degree in a related field.
• Minimum six years of relevant experience, including two years in a management role.
• Experience in managing teams and leading complex initiatives.
• Bilingual French and English communications required.

Responsibilities

• Manage, motivate and develop a team handling contested and complex claims nationwide.
• Take responsibility for team performance, results and skills development.
• Help supervisor organize work and plan operational activities for the unit.
• Coach and guide team members in strategic decisions on highly complex claims.
• Collaborate with life and health insurance claims teams for efficient management.
• Develop, implement and monitor the unit’s action plan aligned with strategic directions.
• Define and enhance services to maximize business results and client satisfaction.
• Identify opportunities for improvement and implement innovative solutions.
• Implement management practices supporting engagement, talent development and change management.
• Ensure sound management of performance and effective reporting.

Skills

Team management

Communication

Bilingual FR/EN

Life & health insurance sector

Education

Bachelor's degree in related field

Job description

Required

As Section Manager, Contested Matters, you're responsible for managing activities related to the handling of contested and complex claims nationwide. You lead a team of professionals and administrative support staff and ensure that they meet their performance targets, develop their skills and provide high-quality service. Working closely with the life and health insurance claims teams, you support strategic decision-making on highly complex claims and help improve practices to ensure operational excellence and member and client satisfaction. More specifically, you will be required to:

• Manage, motivate and develop a team of professionals and administrative support staff responsible for handling contested and complex claims nationwide
• Take responsibility for team performance, results and skills development
• Help your immediate supervisor organize work and plan operational activities for the unit
• Coach and guide team members in making strategic decisions on highly complex claims and guide them in determining which priorities to focus on
• Work closely with the life and health insurance claims teams to ensure claims are managed efficiently and consistently
• Develop, implement and monitor the unit’s action plan to ensure it’s in line with the organization’s strategic directions
• Define and enhance the unit’s services to maximize business results and client satisfaction
• Identify opportunities for improvement and implement innovative solutions that promote operational efficiency and continuous improvement
• Implement management practices that support engagement, talent development, diversity, employee attraction and retention, and change management
• Ensure sound management of individual and team performance, as well as effective reporting

Required

As Section Manager, Contested Matters, you're responsible for managing activities related to the handling of contested and complex claims nationwide. You lead a team of professionals and administrative support staff and ensure that they meet their performance targets, develop their skills and provide high-quality service. Working closely with the life and health insurance claims teams, you support strategic decision‑making on highly complex claims and help improve practices to ensure operational excellence and member and client satisfaction. More specifically, you will be required to:

• Manage, motivate and develop a team of professionals and administrative support staff responsible for handling contested and complex claims nationwide
• Take responsibility for team performance, results and skills development
• Help your immediate supervisor organize work and plan operational activities for the unit
• Coach and guide team members in making strategic decisions on highly complex claims and guide them in determining which priorities to focus on
• Work closely with the life and health insurance claims teams to ensure claims are managed efficiently and consistently
• Develop, implement and monitor the unit’s action plan to ensure it’s in line with the organization’s strategic directions
• Define and enhance the unit’s services to maximize business results and client satisfaction
• Identify opportunities for improvement and implement innovative solutions that promote operational efficiency and continuous improvement
• Implement management practices that support engagement, talent development, diversity, employee attraction and retention, and change management
• Ensure sound management of individual and team performance, as well as effective reporting

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

• Bachelor's degree in a related field
• A minimum of six years of relevant experience, including two years in a management role
• Please note that other combinations of qualifications and relevant experience may be considered
• Experience in managing teams
• Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english‑speaking parteners, members and/or clients.
• Knowledge of the legal field and the life and health insurance sector

Decision quality, Develops talent, Drive results, Work processes

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Management (FG)

This position is actually vacant.

Desjardins uses tools that incorporate artificial intelligence functionalities to screen or assess applicants as part of the recruitment process for this position.