Claims Best Practices Advisor

Desjardins; Aurora; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Annual Bonus

Defined Benefit Pension

Group Insurance with Telemedicine

Health & Wellness Reimbursement

Telework Equipment Reimbursement

Job summary

Desjardins in Canada is seeking a temporary Claims Best Practices Advisor to lead complex property and casualty projects, advise clients and partners, and drive rollout of programs and tools. You will collaborate across Claims, Underwriting, Sales and Commercial Insurance, analyze policy wordings, assess coverage impacts, and mentor decision-making bodies while spending most time with SMEs.

This role requires a Bachelor's degree, 6+ years of relevant experience, fluency in French and advanced

Qualifications

• Bachelor’s degree in a related field.
• A minimum of six years of relevant experience.
• Other combinations of qualifications and relevant experience may be considered.
• Proficiency in French (oral and written).
• Advanced proficiency in English due to duties with English-speaking partners.
• Advanced knowledge of property and commercial claims handling.

Responsibilities

• Advise clients and partners on strategic property and casualty insurance projects and initiatives.
• Develop and update policies, standards, models and programs to support strategic initiatives.
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies.
• Represent unit before internal decision-making bodies.
• Manage multiple concurrent mandates with varying durations.
• Conduct detailed coverage analyses for specific claim files and evaluate policy provisions.
• Act as a key liaison between business units and resolve coverage-related questions.
• Review and analyze commercial policy wordings and cover changes.
• Assess impact of policy wording changes on claims outcomes and risk.
• Provide guidance on policy language alignment with coverage intent and risk appetite.
• Support development and interpretation of commercial insurance products.
• Contribute to policy wording reviews and ensure clarity and regulatory compliance.
• Collaborate with SMEs across Claims, Underwriting, Sales and Commercial Insurance teams.
• Partner with regional stakeholders to gather insights and align recommendations.
• Spend 75%–80% of time collaborating with SMEs and partners.
• Present findings and recommendations to leadership as required.

Skills

Interpersonal Savvy

Strategic mindset

French language

English language

Claims handling knowledge

Education

Bachelor’s degree in related field

Job description

Temporary position for 12 months.

As a Claims Best practices advisor, you work on property and casualty insurance projects, initiatives and activities. You provide advice and support on the rollout and integration of programs, systems, products and management tools.You lead development projects and strategic initiatives that are complex and innovative. Your initiatives require extensive knowledge of your specialty area. You make recommendations on the planning and execution of operationally and conceptually complex projects and initiatives that require comprehensive analysis and understanding of the organization and line of business. Coordination is critical, so you interact with stakeholders working in many other fields. Interpersonal savvy is therefore essential. You serve as specialist advisor and subject matter expert, as well as resource person and coach for decision-making bodies. More specifically, you will be required to:

• Advise your clients and partners to help them position, plan, develop, execute and monitor strategic property and casualty insurance projects and initiatives

• Develop and update policies, standards, models and programs to support your unit’s strategic property and casualty insurance projects and initiatives

• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies

• Represent your unit before internal decision-making bodies

• Manage multiple concurrent mandates, ranging from a few days to several months in duration, depending on complexity and business requirements

• Upon request from Claims partners, conduct detailed coverage analyses for specific claim files and evaluate how policy provisions would apply in those specific circumstances

• Act as a key liaison between business units, facilitating discussions and resolving technical coverage-related questions

• Review and analyze commercial insurance policy wordings, including new endorsements, revisions, and coverage changes proposed by Underwriting, Sales, or other business partners

• Assess the potential impact of policy wording changes on claims outcomes, identifying coverage implications, risks, and unintended consequences

• Provide expert guidance and recommendations on whether proposed policy language aligns with the organization’s coverage intent and risk appetite

• Support the development, refinement, and interpretation of commercial insurance products by providing technical expertise and recommendations

• Contribute to policy wording reviews and offer subject matter expertise to ensure clarity, consistency, and regulatory compliance

• Collaborate extensively with Subject Matter Experts (SMEs) across Claims, Underwriting, Sales, and Commercial Insurance teams

• Partner with regional stakeholders across Quebec and Ontario to gather insights, assess impacts, and align recommendations

• Spend approximately 75% to 80% of time collaborating with SMEs and business partners to support ongoing mandates and strategic initiatives

• Present findings, recommendations, and coverage analyses to leadership as required.

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor’s degree in a related field

• A minimum of six years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Proficiency of French, both oral and written

• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

• Advanced knowledge of both property and commercial claims handling is required

Interpersonal Savvy, Strategic mindset

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Property and casualty insurance (FG)