Seasonal Visitor Services Representative Part Time, at Assiniboine Park Conservancy

Compass Group Canada; Winnipeg; On-site; CAD 21,000 - 28,000; Full time

Job summary

Compass Group Canada in Winnipeg operates Park Hospitality venues at the Zoo, Pavilion, and The Leaf. The Visitor Services Representative will engage visitors, sell memberships and services, and provide warm, friendly service in person and by phone.

You will ensure accurate POS transactions, assist with group bookings and renewals, maintain safety and cleanliness, and collaborate with volunteers to deliver exceptional guest experiences across outlets.

Qualifications

• High school diploma or GED required or in progress.
• Driver's license is an asset.

Responsibilities

• Sell Park Hospitality offerings in person and by phone.
• Handle POS transactions including memberships/admissions.
• Maintain safety and clean work areas per procedures.
• Answer phones and emails professionally.
• Rent and maintain strollers and electric scooters.
• Assist with group bookings and renewal notices.
• Collaborate with volunteers to provide positive support.

Skills

POS transactions

Customer service

Attention to detail

Team player

Phone & email handling

Health & safety

Education

High school diploma or GED

Driver's license (Class 5)

Job description

Reporting to the Manager, Visitor & Retail Services, the Visitor Services Representative (VSR) will work within our various customer-service outlets in the park, including the Zoo, Pavilion, and the spectacular landmark of The Leaf. Visitor Services Representatives will ensure extraordinary member and visitor experiences by directly sellingPark Hospitality’s offerings and services to our visitors in person and by telephone. Visitor Services Representatives will work diligently to provide warm, friendly, and attentive service.

KEY ACCOUNTABILITIES

Member/Guest Experience

• Knowledge of all Marketing promotions, initiatives and special events and providing assistance when required i.e. coupons or discounts.
• Accurately complete all point of sale (POS) transactions, including membership sales, group bookings, and regular member/visitor admissions.
• Strong attention to detail, specifically when completing membership registration
• Work in a team environment while achieving personal goals.
• Obtain and evaluate all relevant information to handle visitor inquiries, complaints and how to direct them as necessary.
• Maintain a clean and safe work environment that complies with health and safety procedures, including the use of required safety equipment (if required), and identify unsafe practices or conditions.
• Answer the phones and emails professionally and courteously.
• Rent out and maintain strollers & electric scooters, and clean throughout the shift as required.
• Monitor kiosks for functionality and ticket stock.
• Scan visitors in a kind, efficient manner.
• Distribute value-added information and materials.
• Adhere to Park Hospitality’s G4S protocols.

Additional Responsibilities

• Assist with self-guided groups from taking payment through to arrival and departure
• Assist with monthly renewal mailing notifications
• Work closely with APC’s volunteer corps, offering consistent support and positive reinforcements/appreciation.
• Other tasks as required.

General Duties

• Adhere to and comply with all Park Hospitality & Compass Group Canada policies, safety regulations and safe work practices that will ensure a safe work environment.
• Maintain a professional image while working and provide extraordinary experiences to our park visitors while performing daily work activities.
• Demonstrate the ability to establish and maintain positive and inclusive relationships with co-workers, volunteers, and visitors.
• Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population.
• Perform other related duties and responsibilities as required.

Required EDUCATION, TRAINING, LICENSES AND CERTIFICATIONS

• High school diploma, GED, or currently enrolled in high school.
• Class 5 Driver's License considered an asset.