Part Time Server at Park Cafe, Assiniboine Park

Compass Group Canada; Winnipeg; Vor Ort; CAD 21.000 - 25.000; Vollzeit

Zusammenfassung

The Park Café at Compass Group Canada in Winnipeg is seeking a Park Café Server to deliver exceptional guest experiences and high-quality service. You will welcome guests, present menu options, take orders, and ensure accurate transactions while maintaining a tidy area and assisting with training junior staff.

Qualifications include 1 year of fast-paced food service, strong communication, familiarity with POS systems, and the ability to lift up to 40 lbs.

Qualifikationen

• Working towards or have received a High School Diploma/GED Equivalent.
• Serving It Safe or Smart Choice Certificate; It’s Good Business Certificate required.
• Food Handler’s Certificate considered a strong asset.

Aufgaben

• Provides exceptional customer service to all customers by greeting and acknowledging all customers as they come in contact.
• Assists patrons in selecting food and beverage choices by presenting the menu and offering cocktails/beverages and courses.
• Explains menu options to patrons.
• Answers food preparation questions and seeks guidance from kitchen staff on special dietary requirement questions.
• Records and transmits customers’ orders to kitchen, ensuring options are clearly recorded.
• Maintains table settings by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs on a continual basis.
• Punches orders into POS; issues bills and accepts payment from customers.
• Acts as ambassador to APC, answering questions about attractions and special events happening both in the restaurants and within the park as a whole.
• Assists with the training of new servers.
• Coaches and mentors junior serving staff on an ongoing basis.
• Intervenes and aids staff when necessary to promote customer satisfaction.
• Ensures all areas are stocked and operating efficiently to maximize APC revenues.
• Ensures maintenance of the restaurant and equipment to APC standards.
• Enforces proper sanitation and preparation practices and procedures.
• Ensures compliance with effective cash management and cash-out procedures.
• Acts as a key holder for opening the restaurant when required.
• Acts as a liaison between the kitchen staff and front-of-house staff to resolve problems.
• Adhere to and comply with all APC policies, safety regulations and safe work practices that will ensure a safe work environment.
• Maintain a professional image while working and provide extraordinary experiences to our park visitors while performing daily work activities.
• Demonstrate the ability to establish and maintain positive relationships with co-workers, volunteers, and visitors.
• Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population.
• Perform other related duties and responsibilities as required.

Kenntnisse

Customer service

Cash handling

Multitasking

Food knowledge

Physical strength

Ausbildung

High School Diploma

Serving It Safe

Smart Choice

Food Handler’s Certificate

Tools

POS systems

Jobbeschreibung

POSITION OBJECTIVE

Reporting to the General Manager, Park Café, the Park Café Server will provide exceptional customer service and quality products to ensure our restaurant guests have a wonderful experience that exceeds their expectations. The Park Café Server will provide friendly and caring service, and engage guests through our food and drink menu items, highlighting the specials. The Park Café Server will ensure the accuracy of food and drink orders taken, the prompt delivery of orders, correct cash handling procedures and transactions, and maintain a tidy section. The Park Café Server is also responsible for assisting with new staff training and coaching.

Key Accountabilities

Serving

• Provides exceptional customer service to all customers by greeting and acknowledging all customers as they come in contact.
• Assists patrons in selecting food and beverage choices by presenting the menu and offering cocktails/beverages and courses.
• Explains menu options to patrons.
• Answers food preparation questions and seeks guidance from kitchen staff on special dietary requirement questions.
• Records and transmits customers’ orders to kitchen, ensuring options are clearly recorded.
• Maintains table settings by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs on a continual basis.
• Punches orders into POS; issues bills and accepts payment from customers.
• Acts as ambassador to APC, answering questions about attractions and special events happening both in the restaurants and within the park as a whole.

Training and Administration

• Assists with the training of new servers.
• Coaches and mentors junior serving staff on an ongoing basis.
• Intervenes and aids staff when necessary to promote customer satisfaction.
• Ensures all areas are stocked and operating efficiently to maximize APC revenues.
• Ensures maintenance of the restaurant and equipment to APC standards.
• Enforces proper sanitation and preparation practices and procedures.
• Ensures compliance with effective cash management and cash-out procedures.
• Acts as a key holder for opening the restaurant when required.
• Acts as a liaison between the kitchen staff and front-of-house staff to resolve problems.

General Duties

• Adhere to and comply with all APC policies, safety regulations and safe work practices that will ensure a safe work environment.
• Maintain a professional image while working and provide extraordinary experiences to our park visitors while performing daily work activities.
• Demonstrate the ability to establish and maintain positive relationships with co-workers, volunteers, and visitors.
• Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population.
• Perform other related duties and responsibilities as required.

Required EDUCATION, TRAINING, LICENSES AND CERTIFICATIONS

• Working towards or have received a High School Diploma/GED Equivalent
• Serving It Safe or Smart Choice Certificate; It’s Good Business Certificate required.
• Food Handler’s Certificate considered a strong asset.

Required EXPERIENCE

• Minimum 1 year of experience in a fast-paced, food service environment.
• Knowledge of customer service principles and practices.
• Strong customer service and communication skills with the ability to resolve customer complaints.
• Experience with POS systems and cash handling.
• Strong attention to detail with the ability to handle and prioritize multiple tasks at once.
• Demonstrate an understanding of food, food ingredients, and food preparation methods.
• Ability to respond quickly in a dynamic and changing environment.
• Must be able to dedicate 5 days per week to the Park Café on a continuous basis.
• Candidates must be physically capable of safely performing the duties of the position, which includes standing for long periods of time and lifting up to 25-40lbs regularly.
• An equivalent combination of education and experience may be considered.

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.