Seasonal Technical Customer Service Representative (Bilingual French + English)

Skillhub Solutions Inc.; Canada; Remote; CAD 26,000 - 28,000; Full time

Benefits offered by this job

Remote work (Canada)

Paid training

Job summary

Skillhub Solutions Inc. is seeking a Seasonal Technical Customer Service Representative (Bilingual French + English) to provide inbound, tier 1 support for tax software customers. This remote Canada role is full-time and temporary, with a paid training program.

You will diagnose issues, guide users through the software, document interactions, and maintain account information while working 40 hours per week with flexible shifts including nights and weekends.

Qualifications

• Fluency in English and French required.
• Strong communication and problem-solving skills.

Responsibilities

• Support customers through inbound calls.
• Diagnose, troubleshoot, and resolve software issues.
• Guide customers through tasks in the tax preparation software.
• Explain products and solutions to customers.
• Document interactions and maintain account information per guidelines.
• De-escalate customer concerns.

Skills

Bilingual English/French

Education

High school diploma or equivalent

Job description

Seasonal Technical Customer Service Representative (Bilingual French + English)

Remote - Canada Full-time, Temporary CA$19.2 - CA$20.35 / hour

Seasonal

Paid Training

About the role

Provide personalized inbound, tier 1 technical support to customers of a financial technology brand, assisting with its tax preparation software. This is an existing, temporary seasonal vacancy supporting current business operations. The role is remote and requires proficiency in both English and French.

Compensation and schedule

Pay: $19.20–$20.35 per hour, depending on province of residence, plus a $2.00 per hour bilingual premium.

Hours: 40 hours per week. Flexibility to work various shifts, including nights, evenings, and weekends, is required.

Responsibilities

• Support customers through inbound phone calls.
• Diagnose, troubleshoot, and resolve software and product issues.
• Guide customers through tasks and actions in the software.
• Explain products and solutions to customers.
• Document customer interactions and maintain account information according to client guidelines.
• De‑escalate customer concerns.

Qualifications

• Authorized to work full-time hours in Canada and at least 18 years old.
• High school diploma or equivalent.
• Proficient in both English and French.
• Able to multitask and navigate between screens while assisting customers.
• Must complete a pre‑employment background check.

Previous customer service or technical support experience, accounting or bookkeeping software experience, and call centre experience are preferred.

Work-from-home requirements and training

A hardwired internet connection with at least 10 Mbps download and 5 Mbps upload speed, and a quiet, distraction‑free workspace, are required. Webcam presence is required during training and production. Equipment is provided. Paid virtual classroom‑style training and ongoing job‑specific training are included.