Seasonal Retail Experience Specialist

Indigo-Books-; Whitehorse; On-site; CAD 25,000 - 28,000; Part time

Job summary

Indigo is seeking a 2026 Seasonal Customer Experience Representative in Whitehorse, Yukon. This part-time seasonal role supports daily store operations, greets customers, shares product stories, and helps maintain a welcoming environment.

You’ll work a flexible schedule including evenings and weekends, may handle inventory, merchandising, and bright storytelling to drive joy for readers. Bilingualism is an asset; French/English capability is preferred for Québec and helpful elsewhere.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Responsibilities

• Support the daily operations of the store,before orafter the store closes (5AMor10PMstart time)
• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
• Use merchandising standards to create a visually appealing, stimulating store
• Create a warm and welcoming environment in our stores
• Add joy to our customers'lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Role model Indigo’s High Performance Characteristics
• Seek information regarding new products, promotions and programs
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Skills

Adaptability

Customer service

Willingness to learn

Job description

Indigo is seeking a 2026 Seasonal Customer Experience Representative in Whitehorse, Yukon. This part-time seasonal role supports daily store operations, greets customers, shares product stories, and helps maintain a welcoming environment.

You’ll work a flexible schedule including evenings and weekends, may handle inventory, merchandising, and bright storytelling to drive joy for readers. Bilingualism is an asset; French/English capability is preferred for Québec and helpful elsewhere.