Seasonal Customer Experience Specialist — Flexible Hours

Indigo; Toronto; On-site; CAD 42,000 - 52,000; Full time

Job summary

Indigo in Toronto is seeking a store associate to deliver exceptional customer experiences across our book, lifestyle products. You’ll engage customers, share stories about products, and help maintain an inviting, well-organized store environment.

The role requires flexibility to work evenings, weekends, and holidays, and, where relevant, bilingual English/French abilities. Join a team that values curiosity, creativity and a passion for reading.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
• Bilingualism (English/French) is required for all positions in Québec; other languages an asset

Responsibilities

• Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
• Use merchandising standards to create a visually appealing, stimulating store
• Create a warm and welcoming environment in our stores
• Add joy to our customers' lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Role model Indigo’s High Performance Characteristics
• Seek information regarding new products, promotions and programs
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Skills

Retail experience

Adaptability

Customer service

Mobility on floor

Lifting 40 lbs

Bilingual EN/FR

Flexible schedule

Job description

Indigo in Toronto is seeking a store associate to deliver exceptional customer experiences across our book, lifestyle products. You’ll engage customers, share stories about products, and help maintain an inviting, well-organized store environment.

The role requires flexibility to work evenings, weekends, and holidays, and, where relevant, bilingual English/French abilities. Join a team that values curiosity, creativity and a passion for reading.