Seasonal Lottery Campaign Call Center Associate

STRIDE Management Corp.; Calgary; On-site; CAD 19,000 - 26,000; Full time

Job summary

Stride Management Corp. is seeking a Call Centre Operator to join our team for the Winter Lottery campaigns. You will be the frontline voice, handling lottery ticket orders, data entry, and customer inquiries, ensuring accurate order processing and timely responses.

The role involves opening mail orders, supporting data entry for mail-in submissions, and providing campaign information. Strong customer service, selling ability, and reliable attendance are essential for success in this fast-paced,

Qualifications

• Outstanding customer service skills.
• Exceptional selling skills.
• Previous call centre experience.
• Flexibility, adaptability and reliability.
• Strong problem-solving skills.
• Ability to type quickly and efficiently.

Responsibilities

• Answer phones and respond to customer inquiries.
• Complete data entry and verify customer lottery ticket order information.
• Provide ticket purchasers with lottery campaign information as detailed in the project reference binder.
• Complete Freshdesk support tickets for customer service inquiries.
• Courtesy Outbound reminder calls.
• Assist with opening, reviewing, and sorting incoming lottery ticket mail orders.
• Assist with filing as requested
• Other duties as assigned.

Skills

Customer service

Sales skills

Call centre experience

Flexibility

Adaptability

Typing speed

Job description

Stride Management Corp. is seeking a Call Centre Operator to join our team for the Winter Lottery campaigns. You will be the frontline voice, handling lottery ticket orders, data entry, and customer inquiries, ensuring accurate order processing and timely responses.

The role involves opening mail orders, supporting data entry for mail-in submissions, and providing campaign information. Strong customer service, selling ability, and reliable attendance are essential for success in this fast-paced,