Bilingual Retailer Experience Representative (12-Month Term)

Atlantic Lottery; City of Moncton; Ibrido; CAD 55.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

Extended medical

Dental coverage

Vision coverage

Life insurance

Disability coverage

Pension plan

Hybrid work model

On-site gym

Wellness time

Volunteer hours

Vacation & statutory holidays

Descrizione del lavoro

Atlantic Lottery Corporation is seeking a Bilingual Retailer Experience Representative to serve our retail partners by phone, email, and in person. You will answer questions, troubleshoot terminal or product issues, spot risks, and help keep service running smoothly while supporting inventory checks for ongoing sales.

You’ll also share insights with internal teams and spend time at our Moments retail location assisting customers, winners, and day-to-day operations, with a hybrid model from

Competenze

• Bilingual English/French communication skills required.
• Experience in customer support for retail partners is a plus.

Mansioni

• Assist retail partners over phone, email, and in person.
• Troubleshoot terminal or product issues.
• Spot risks and help keep service running smoothly.
• Make outbound calls to confirm inventory for ongoing sales.
• Share insights with internal teams and support retail operations at Moments location.

Conoscenze

Bilingual (English/French)

Descrizione del lavoro

Join the Fun at Atlantic Lottery!

As a Bilingual Retailer Experience Representative, you'll be the friendly, knowledgeable go-to for Atlantic Lottery's retail partners‑helping them over the phone, email, and in person. From answering questions and troubleshooting terminal or product issues to spotting risks early and keeping service running smoothly, you'll play a big part in supporting the retailer experience and protecting the integrity of our products and systems. You'll also make outbound calls to confirm inventory for ongoing sales and new launches, share helpful insights with internal teams, and spend time in our Moments retail location supporting customers, winners, and day-to‑day retail operations.

Why You'll Love it Here:

• Comprehensive Benefits: Extended medical, dental, and vision coverage from day one, plus life insurance, disability, and wellness programs.
• Pension Plan: Optional defined pension plan to secure your future.
• Competitive Salary: Annual salary range of $55,250 to $58,000, with shift premium pay for evening and weekend shifts.
• Work-Life Balance: 3 weeks of vacation (pro-rated) & 13 paid statutory holidays, plus 22.5 hours of personal leave per year.
• Career Growth: Opportunities for advancement within the company.
• Wellness Perks: Access to an on-site gym, fitness classes, and 30 minutes of Wellness time per week.
• Community Engagement: 15 hours of volunteer service per year to give back to the community.
• Hybrid Work Arrangement: After successfully completing the probation period and consistently excelling in performance and meeting key metrics, you'll have the option to work in a hybrid model from our Moncton office.

Application Deadline: November 15, 2026