Lottery Campaign Coordinator

Jumbo Interactive Limited; Calgary; On-site; CAD 42,000 - 62,000; Full time

Job summary

Jumbo Interactive Limited in Calgary, Alberta, is seeking a Customer Success Coordinator to support lottery campaign delivery from planning through completion. You will coordinate information, timelines and requirements across multiple teams to ensure campaigns are accurately prepared and delivered.

The role requires strong organization, attention to detail and the ability to work across Lottery Delivery, Project Management, Technology, Customer Service and external suppliers, with increasing

Qualifications

• 1–3 years experience in coordination, administration, customer service or similar role.
• Strong organizational skills and ability to manage multiple priorities, deadlines and recurring requirements.
• Excellent attention to detail and a high standard of accuracy.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office, particularly Word and Excel; Planner or similar tools is an asset.
• Ability to work effectively across multiple teams and follow through on tasks and commitments.
• Experience in deadline-driven or regulated environments is an asset.
• Experience in lottery, gaming, financial services or a similar detail-oriented industry is an asset.

Responsibilities

• Coordinate day-to-day campaign delivery, ensuring information and tasks are completed on schedule.
• Prepare, update and maintain lottery rules and regulatory documentation.
• Create materials for Call Centre and Customer Service to support each campaign.
• Coordinate prize, vendor and supplier requirements throughout campaigns.
• Submit hardware requests to Technology and coordinate other campaign needs with internal teams.
• Maintain gift card and prize information and provide details to Customer Service.
• Collaborate with Lottery Delivery, Project Management, Technology, Customer Service, Call Centre and Marketing to resolve issues.

Skills

Organizational skills

Attention to detail

Written & verbal communication

Multitasking

Time management

Tools

Microsoft Planner

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

Jumbo Interactive Limited in Calgary, Alberta, is seeking a Customer Success Coordinator to support lottery campaign delivery from planning through completion. You will coordinate information, timelines and requirements across multiple teams to ensure campaigns are accurately prepared and delivered.

The role requires strong organization, attention to detail and the ability to work across Lottery Delivery, Project Management, Technology, Customer Service and external suppliers, with increasing