Call Center Operator - Casual

Compass Group Canada; Toronto; In loco; CAD 25.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Great Place to Work

Health Benefits

Career Opportunities

Descrizione del lavoro

Compass Group Canada is seeking a Call Centre Operator to serve customers in a Canada Ontario-based role. You will answer calls, respond to emails, and provide general support to staff and customers from a call centre environment.

The position requires strong communication, excellent telephone etiquette, and proficiency with Word, Excel, and Outlook. Experience in a call centre is an asset, with attention to detail and a focus on exceptional service.

Competenze

• Strong communication skills, both verbal and written.
• Excellent telephone etiquette and listening skills.
• Proficient in Microsoft Office: Word, Excel, Outlook.
• Detail oriented and organized.

Mansioni

• Answer the telephone, respond to customer emails, and provide general assistance to customers.
• Enter and submit information relating to facilities maintenance, space planning and other requests.
• Process a wide variety of service transactions and uncover existing or future needs through proactive interactions.
• Basic Microsoft Excel reporting.

Conoscenze

Strong communication

Telephone etiquette

MS Office proficiency

Call center experience

Strumenti

Excel

Outlook

Word

Descrizione del lavoro

Job Summary

How you will make an impact:

You will be responsible for serving as a customer service representative in a call center and providing work order management support for staff/customers.

As a Call Centre Operator, You Will Be

Answer the telephone, respond to customer emails, and provide general assistance to customers

Enter and submit information relating to facilities maintenance, space planning and other requests

Process a wide variety of service transactions and uncover existing or future needs through proactive interactions

Basic Microsoft Excel reporting

About You

Strong communication skills (verbal and written)

Excellent telephone etiquette and listening skills

Proficient in Microsoft Office: Word, Excel, Outlook

Detail oriented

Experience working in a call center environment before is an asset

Ability to provide outstanding customer service to the client

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.