Call Center Operator

Jumbo Interactive; Calgary; On-site; CAD 19,000 - 26,000; Full time

Job summary

Stride Management Corp. is seeking a Call Centre Operator to join our team for the Winter Lottery campaigns. You will be the frontline voice, handling lottery ticket orders, data entry, and customer inquiries, ensuring accurate order processing and timely responses.

The role involves opening mail orders, supporting data entry for mail-in submissions, and providing campaign information. Strong customer service, selling ability, and reliable attendance are essential for success in this fast-paced,

Qualifications

• Outstanding customer service skills.
• Exceptional selling skills.
• Previous call centre experience.
• Flexibility, adaptability and reliability.
• Strong problem-solving skills.
• Ability to type quickly and efficiently.

Responsibilities

• Answer phones and respond to customer inquiries.
• Complete data entry and verify customer lottery ticket order information.
• Provide ticket purchasers with lottery campaign information as detailed in the project reference binder.
• Complete Freshdesk support tickets for customer service inquiries.
• Courtesy Outbound reminder calls.
• Assist with opening, reviewing, and sorting incoming lottery ticket mail orders.
• Assist with filing as requested
• Other duties as assigned.

Skills

Customer service

Sales skills

Call centre experience

Flexibility

Adaptability

Typing speed

Job description

Call Center Operator

About Stride

Stride is a full-service lottery and fundraising organization that helps charitable and non-profit organizations generate revenue through professionally managed lottery programs across Canada.

For more than 30 years, Stride has brought together the strategy, marketing, technology, customer service, finance, operations, regulatory expertise, and project management required to plan, launch, and operate successful lottery campaigns. We work with foundations, healthcare organizations, and other mission-driven organizations to generate significant funding for healthcare initiatives, research, and community services.

Call Centre Operator

We are looking to hire numerous employees to join our Call Centre for our upcoming Winter Lottery campaigns. We are ideally looking for people who can commence from November 16th,2026 for a fixed-term project until April 17th,2026. These roles pay $16.30hr with a potential for contract extension beyond this.

What will you be doing?

The Call Centre Operator is the front-line voice of our lottery projects and provides the initial impression to lottery supporters. Operators will take calls for lottery ticket orders, enter purchaser data into the system, verify the data entered, open incoming mail orders, and complete data entry for mail-in orders.

In addition, the role will:

• Answer phones and respond to customer inquiries.
• Complete data entry and verify customer lottery ticket order information.
• Provide ticket purchasers with lottery campaign information as detailed in the project reference binder.
• Complete Freshdesk support tickets for customer service inquiries.
• Courtesy Outbound reminder calls.
• Assist with opening, reviewing, and sorting incoming lottery ticket mail orders.
• Assist with filing as requested
• Other duties as assigned.

What skills we would we like you to have:

• Outstanding customer service skills
• Exceptional selling skills
• Previous call centre experience
• Flexibility, adaptability and reliability
• Strong problem-solving skills
• Ability to type quickly and efficiently