Seasonal Guest Experience Specialist

Jones Lang LaSalle Incorporated; Burlington; On-site; CAD 25,000 - 28,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Burlington, ON is seeking a Guest Services Representative to greet shoppers and provide information during the busy holiday season at Mapleview Centre.

You will handle gift card sales, give directions, and assist retailers while maintaining a positive, professional presence. Strong communication, multitasking, and multilingual abilities are valued; weekend/evening/holiday availability is required.

Qualifications

• High School diploma or equivalent.
• Previous customer service experience preferred.
• Ability to communicate with diverse audiences including shoppers, retailers, centre management, service providers, and all shopping centre personnel.
• Flexibility to work weekends, evenings, and holidays as required during the seasonal period.

Responsibilities

• Maintain comprehensive knowledge of the centre's services, amenities, stores, promotions, and facilities to provide accurate, helpful information to guests
• Create memorable customer experiences through proactive, excellent service that exceeds expectations
• Interact professionally with shoppers and retailers, serving as a liaison between guests and the shopping centre community
• Manage gift card sales transactions and perform accurate end-of-day cash reconciliation procedures
• Display a consistently positive attitude in all communications, both in-person and via other channels
• Foster strong relationships with retail tenants and educate them on available centre services and programs
• Provide clear directions, information, and answers to mall-related inquiries with patience and clarity
• Stay current on store offerings, promotions, and events to make tailored recommendations that enhance the shopping experience
• Operate the Guest Services kiosk efficiently, maintaining organization and professional presentation standards
• Support the Marketing Department in executing promotional activities, special events, and seasonal campaigns
• Understand and apply protocols outlined in the Crisis Management Manual, with specific focus on Guest Services' responsibilities during emergencies
• Participate in special projects and perform additional duties as assigned to support overall centre operations

Skills

Communication

Customer service

Multilingual

POS systems

Education

High School diploma

Tools

POS software

Job description

Jones Lang LaSalle Incorporated in Burlington, ON is seeking a Guest Services Representative to greet shoppers and provide information during the busy holiday season at Mapleview Centre.

You will handle gift card sales, give directions, and assist retailers while maintaining a positive, professional presence. Strong communication, multitasking, and multilingual abilities are valued; weekend/evening/holiday availability is required.