Seasonal Customer Service Representative—ROYALMOUNT

Carbonleo; Montreal; On-site; CAD 21,000 - 30,000; Full time

Job summary

Carbonleo seeks a customer experience ambassador to ensure visitors enjoy seamless experiences at ROYALMOUNT and related areas. You will respond to requests, provide tailored recommendations, and help guests explore the center, art trail and immersive zones.

The ideal candidate has diverse hospitality experience, excellent English/French communication, a positive proactive attitude, and flexibility to work evenings, weekends and holidays. This role also covers concierge duties and rentals.

Qualifications

• Diverse experience in customer service and hospitality required.
• Strong interpersonal and written/spoken communication skills in English and French.
• Ability to analyze customer feedback to identify key points.
• Positive, proactive attitude and comfortable solving problems.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Ice Rink Experience (Outdoor Environment): Manage equipment rentals; Maintain the urban park area; Greet and assist visitors; Conduct active patrols; Ensure the skaters’ lounge is clean; Open/close facility tasks.
• Ambassador: Greet and guide customers; engage with visitors; help explore center, art trail and immersive zones; participate in events and activations.
• Conciergerie Counter: Assist requests and equipment rentals; respond to inquiries on-site or via channels; resolve incidents calmly; book services; patrols to maintain facilities.

Skills

Customer service

Hospitality experience

Bilingual English/French

Interpersonal communication

Problem solving

Flexibility evenings/weekends/holidays

Job description

• Manage equipment rentals;

At Carbonleo, we’re experience builders. Our large-scale real estate projects aim to create exceptional moments and sustainably improve the lives of the communities in which they are located—from an economic, human and environmental perspective. Want to help us achieve our goal? This role could be the right one for you!

Who We Are

Carbonleo is a company with a mission to create unparalleled experiences through innovative real estate projects that are at the forefront of international trends. Proudly based in Quebec, our private real estate development and management company is run by a team of people with numerous years of experience in real estate and retail industries.

Founded In 2012, Carbonleo Now Employs More Than 150 People, Who Work On Our Various Projects In The Greater Montreal Area, Including

• ROYALMOUNT, Montreal’s newest shopping, dining, and entertainment destination, where connectivity, creativity, and sustainability converge in an incomparable way. This world-class district, located in the heart of the city, features 170 stores, 60 restaurants and cafes, an urban park and a public art trail. As well, ROYALMOUNT will soon become the largest LEED Gold–certified retail development in Canada;
• Quartier DIX30, the second largest multi-functional shopping center in Canada, located in Brossard;
• Four Seasons Hotel and Private Residences Montreal, a luxury accommodation and dining destination located in the heart of downtown.

THE POSITION

Under the supervision of the Customer Experience Supervisor, the employee helps ensure that the various experiences offered to visitors run smoothly and provides high-quality customer service. He/she is responsible for responding to visitors’ requests while helping them discover ROYALMOUNT through tailored recommendations and exceptional service. He/she will assist with operations in the service areas (ice rink, gift-wrapping station, and concierge desk), while keeping these areas clean, safe, and well-organized.

Key Responsibilities

Ice Rink Experience (Outdoor Environment):

• Manage equipment rentals;
• Maintain the urban park area, including snow removal from the ice rink area;
• Greet and assist visitors, provide information about the activity, and ensure a positive experience;
• Conduct active patrols of the property to assist the operations team in maintaining cleanliness and optimizing the facilities;
• Ensure the skaters’ lounge remains clean;
• Perform tasks related to opening and closing the facility.

Ambassador

• Greet and guide customers upon arrival with warmth and professionalism;
• Move throughout the center and approach customers with creativity and a cheerful attitude;
• Help new customers explore the center, including the art trail and immersive zones;
• Participate in signature events, activations, and artistic performances;
• Offer advice on navigating the shopping center and using Royalmount’s directory and digital app, including providing directions to specific stores and restaurants.

Conciergerie Counter

• Assist the Concierge team in handling customer requests and equipment rentals.
• Respond effectively to requests for information on-site or through various communication channels (mailbox, email, phone calls, live chat).
• Assist customers in resolving incidents calmly, empathetically, and discreetly; escape as needed according to procedures;
• Make recommendations and book services;
• Conduct active patrols of the property to assist the operations team in maintaining cleanliness and optimizing facilities;
• Other related tasks

OUR IDEAL CANDIDATE

• Diverse experience in customer service and the hospitality industry, preferably in the luxury retail, tourism, hotel, events, or any other related sector;
• Strong interpersonal and communication skills, both verbal and written;
• Ability to analyze customer feedback to identify key points;
• A positive attitude, a proactive approach, and comfort with problem-solving;
• Flexibility to work evenings, weekends, and holidays as needed;
• Full proficiency in French and English, both spoken and written. Proficiency in English is required due to the large number of English-speaking customers—both local and international—who will visit our shopping center

Carbonleo is proud to have been a certified B Corp since 2023, a commitment that reflects our dedication to operating according to the most rigorous social and environmental standards and to making a positive impact on our employees, partners, and communities. Sustainability is an integral part of our mission and guides our decisions across our projects, partnerships, and corporate culture. We are committed to creating workplaces characterized by respect, diversity, equity, and inclusion, and we implement practices designed to support the development, equity, and well‑being of our team.

Diversity, equity and inclusion are a top priorities

At Carbonleo, we are proud ambassadors of employment equity, and prohibit discrimination based on age, skin color, origins, religion, sex, sexual orientation, or any other characteristic protected by federal, provincial, and municipal laws. We are committed to creating and maintaining an accessible and inclusive workplace. If we contact you for an interview, and you require any special support, please do not hesitate to let us know.