Season Passes Lead Hand

Priority Dispatch Corp.; Vancouver; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Free seasons pass for you and family

Health and dental benefits

5% RRSP matching

Bonuses for referring new staff

Daily staff shuttle bus

Job summary

Mount Washington Alpine Resort in Comox Valley is seeking a Season Pass Lead Hand to manage pass operations year-round. This in-person role supports the Season Pass Supervisor, guides guests, and leads front-line staff through busy periods, keeping the pass office efficient.

You’ll handle daily transactions, oversee training, and maintain databases and POS systems. The role offers benefits, a free season pass for you and family, RRSP matching, and opportunities for career growth in a mountain

Qualifications

• Experience in guest services, retail or hospitality is an asset.
• Proven leadership and guest-service orientation.
• Strong attention to detail and accuracy with data and cash.

Responsibilities

• Assist Season Pass Supervisor to run the pass office smoothly.
• Train and mentor front-line staff; maintain guest service standards.

Skills

Leadership

Customer service

Attention to detail

Tech-savvy

Adaptability

Professionalism

Discretion

Initiative

Tools

POS systems

Online portals

Job description

Job Title: Season Pass Lead HandLocation: In Person, Comox ValleyWage Rate: $20/hourPosition: Year-round, Variable HoursReports to: Season Pass SupervisorAbout Mount WashingtonAt Mount Washington Alpine Resort, we’re more than a workplace. We’re a mountain community brought together by a shared love of adventure, the outdoors and creating unforgettable experiences. Guided by our vision of Adventure with Purpose, we put people first, look out for one another and have plenty of fun along the way. Our values of Passion, People First, Accountability, Teamwork, Fun and Resilience shape everything we do. If you’re ready to bring your energy, embrace the mountain lifestyle and help create a place where both our team and guests can thrive, there’s a place for you here.What We OfferSupportive team environment with mentoring and training.Opportunities for career growth and certification support.Modern tools and technology.A FREE Seasons Pass for you, and family passesHealth and Dental benefits5% RRSP matchingBonuses for referring new staffDaily staff shuttle bus, during winter season December to April, from town and the base for easy transportationResort discounts, including retail, rentals, lessons, and foodAccess to pro deals and other ski resort reciprocal ticket dealsJob SummaryAre you the kind of person who thrives in a fast-paced environment, loves helping people, and can juggle tasks like a pro? Do you enjoy the mountain lifestyle and want to be part of the team that makes winter magic happen? As the Season Passes Lead Hand, you’ll be the go-to guru for all season pass-related questions, guiding guests, supporting staff, and keeping operations running smooth.This role is perfect for someone who’s organized, upbeat, and ready to lead by example while keeping the stoke high for both guests and team members.Key Responsibilities:Daily Operations & SupportAssist the Season Pass Supervisor in keeping the pass office humming along.Keep things flowing during busy times and hold down the fort solo when it’s quiet.Tackle daily tasks like filing, cleaning, stocking, and sanitizing — because a tidy space is a happy space!Staff Supervision & TrainingTrain and mentor Season Pass Front line team with patience and positivity.Monitor performance and ensure top-tier guest service is always on the menu.Sales & TransactionsProcess seasons pass sales in person and online with accuracy.Handle upgrades, changes, and daily transactions like a pro.Redeem online orders and make sure every guest gets their pass with a smile.Assist with staff refunds and guest medical refunds or credit.Customer Service & CommunicationBe the friendly face (or voice) guests turn to for questions, concerns, and complaints.Clearly explain policies and procedures to guests and staff.Provide support via phone, email, and in-person — always with professionalism and warmth.Communicate with supervisors about any cash discrepancies or guest care issues.Cash Handling & ReportingEnsure all sales, refunds, and voids are accurate and accounted for.Prepare financial reports and assist with reconciliation.Safeguard company assets and help manage the cash room with precision.Data & Systems ManagementKeep season pass databases up-to-date and squeaky clean.Ensure POS systems and online portals are functioning properly - call in the tech cavalry when needed.Generate reports for internal departments and audits.Operational SupportMaintain inventory of supplies, pass materials, and printed products.Coordinate distribution of passes to staff and guests before and during the season.Handle reciprocal agreements with other ski areas.Float between workstations (Pass Office, Call Centre, Mountain Kids, Demo Center, Ticket Windows, Snow School Sales) as needed.Take on additional duties as assigned — flexibility is key!Qualifications:Previous experience in guest services, retail, or hospitality is considered an asset.Familiarity with ski resort operations or a love for mountain life.Leadership chops: You know how to guide a team and lead by example.Customer service wizardry: Friendly, patient, and solution oriented.Detail-oriented mindset: Accuracy matters, especially with data and cash.Tech-savvy: Comfortable with POS systems, online portals, and basic troubleshooting.Adaptability: You stay cool under pressure and roll with the changes.Professionalism: You represent the resort with pride and positivity.Confidentiality: You handle sensitive info with care and discretion.Initiative: You spot problems before they snowball and take actionResort Conditions:Working at a Winter Resort means no two days are the same—and that's part of the adventure! You’ll get to experience a variety of unique locations, from cozy lodges to scenic mountain-top venues only accessible by chairlift. Be prepared to embrace the elements; whether it's bluebird skies, fresh snowfall, or the infamous coastal rain. Expect to navigate multi-level lodges, steep stairways, and outdoor areas where the terrain can be sloped, snowy, or slippery, so good footwear is essential, indoors and out. Walking through large, icy parking lots is also part of the daily journey. If you love fresh air, stunning views, and a workplace that keeps you on your toes, this is the spot for you!Join us at Mt. Washington Alpine Resort and help create exceptional experiences that our guests will cherish for a lifetime!