Search Experience Specialist

Vacances Air Canada / Air Canada Vacations; Montreal (administrative region); On-site; CAD 65,000 - 90,000; Full time

Job summary

Kamin Science Center in Montreal seeks a Search Experience Specialist to own the quality, relevance, and integrity of the ecommerce search experience across digital travel platforms. You will monitor how travelers discover destinations, hotels, and products and address issues affecting usability and conversion.

You’ll collaborate with Merchandising, CRO, Product, and Technology teams during platform migrations, ensure data parity, and translate insights into actionable improvements that enhance

Qualifications

• Bachelor’s degree in Marketing, Ecommerce, Information Technology, Tourism, or a related field, or equivalent professional experience.
• Experience or exposure to ecommerce, search analysis, digital merchandising, SEO, or website quality assurance.
• Strong attention to detail and ability to identify patterns or inconsistencies in data and user experience.
• Comfort working with analytics tools and large datasets.
• Clear written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced, collaborative environment.
• Experience supporting platform changes or system migrations (nice-to-have).
• Exposure to ecommerce or travel related digital platforms (nice-to-have).
• Familiarity with CRO concepts or funnel optimization (nice-to-have).
• Experience working with cross functional teams (nice-to-have).
• Experience working with content management systems (CMS) (preferred).

Responsibilities

• Curate and maintain a high-relevance destination database across product types.
• Evaluate search result quality for accuracy and relevance.
• Monitor zero/low/misleading searches and propose corrective solutions.
• Identify and flag poor search experiences and ensure correct inventory reflection.
• Ensure search filters reflect inventory characteristics and user needs.
• Align search logic with evolving third-party partners.
• Audit and validate search widget configurations for new destinations.
• Maintain and reconcile search data across booking engines during migration.
• Analyze third-party logic and data architecture to design QA frameworks.
• Identify data gaps or regressions and coordinate resolution.
• Support continuity by preserving search quality through migrations.
• Diagnose root causes of search quality issues and translate findings into insights.
• Provide feedback to Product and Technology to improve search relevance.
• Align search behavior with merchandising strategies to maximize opportunities.
• Collaborate with CRO, Content, and Product to optimize funnel and site experience.
• Advocate for traveler perspective to avoid degraded usability.
• Coordinate with RM, System Analysts, and Product to reflect inventory constraints.
• Monitor performance using analytics tools and translate signals into prioritized actions.
• Conduct regular audits of search health and report improvements.

Skills

Analytical thinking

Attention to detail

Collaboration

Customer focus

Data accuracy

Problem identification

Continuous improvement

Education

Bachelor's degree in Marketing, Ecommerce, IT, Tourism, or related field

Tools

CMS

Job description

Don’t miss this opportunity! Submit your application by September 28, 2026 to be considered for this exciting opportunity.

The Search Experience Specialist is responsible for ensuring the quality, relevance, and integrity of the ecommerce search experience across digital travel platforms. This role acts as the primary owner of search result quality, monitoring how travelers discover destinations, hotels, and products, and proactively addressing issues that negatively impact usability, trust, or conversion.

During platform migration, the role plays a key part in maintaining and reconciling search data across booking engines, ensuring consistency and continuity of the traveler experience. The incumbent works cross-functionally with Merchandising, CRO, Product, and Technology teams to diagnose root causes of search issues and continuously improve search performance, and reports into the Merchandising Manager in the Ecommerce department.

WHAT YOU'LL BE DOING

Search Quality Monitoring & Evaluation

• Curate and maintain a high-relevance destination database, ensuring that all new countries, regions, cities, airports, and landmarks are accurately mapped and functional across all product types (e.g., Hotel, Flight, Packages).
• Evaluate search result quality to ensure accuracy, relevance, and alignment with traveler intent.
• Monitor zero results, low results, and misleading searches, identifying patterns that negatively impact on the traveler's experience and actively participating in the design and implementation of corrective solutions.
• Identify and flag poor search experiences, including misleading results, incorrect availability, or irrelevant listings.
• Ensure search filters accurately reflect inventory characteristics and traveler needs.
• Manage the continuous alignment of search logic with evolving third-party partner.
• Audit and validate search widget configurations for all new destination launches act as key Ecommerce stakeholders in destination activation.

Data Governance & Platform Migration Support

• Maintain and reconcile search data across booking engines during migration to ensure consistency and reliability of results.
• Analyze third-party system logic and data architecture to design and execute comprehensive QA frameworks, ensuring seamless data parity and search relevance during platform migrations.
• Identify data gaps, mismatches, or regressions introduced during migration and work with internal teams to resolve them.
• Support business continuity by helping ensure search quality is maintained throughout platform transitions.

Root Cause Analysis & Issue Resolution

• Diagnose root causes of search quality issues, including data integrity problems, configuration errors, or ranking logic limitations.
• Translate qualitative search findings and quantitative signals into actionable insights.
• Provide structured feedback to Product and Technology teams to support continuous improvement of search logic and relevance.

Cross-Functional Collaboration

• Align search behavior with merchandising strategies to maximize commercial opportunities, maintaining a balance between revenue-driven product placement and a high-integrity discovery experience.
• Collaborate with CRO, Content, and Product teams to align search behavior with site experience and funnel optimization.
• Act as an advocate for the traveler by ensuring changes do not degrade search usability or transparency.
• Work in collaboration with RM, System Analysts, and the Product team to ensure search logic reflects real-time inventory availability, technical system constraints, and long-term product enhancements.

Performance Monitoring & Reporting

• Monitor search performance using analytics and diagnostic tools (e.g., Google Analytics, logging tools).
• Analyze search performance signals to identify friction and growth opportunities, translating them into prioritized actions across merchandising, inventory, and product teams to improve conversion, relevance, and revenue.
• Conduct regular audits of search health and contribute to ongoing quality assurance processes.
• Track and communicate improvements related to search quality initiatives.

WHAT YOU BRING TO THE TEAM

• Bachelor’s degree in Marketing, Ecommerce, Information Technology, Tourism, or a related field, or equivalent professional experience.
• Experience or exposure to ecommerce, search analysis, digital merchandising, SEO, or website quality assurance.
• Strong attention to detail and ability to identify patterns or inconsistencies in data and user experience.
• Comfort working with analytics tools and large datasets.
• Clear written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced, collaborative environment.
• Experience supporting platform changes or system migrations (nice-to-have).
• Exposure to ecommerce or travel related digital platforms (nice-to-have).
• Familiarity with CRO concepts or funnel optimization (nice-to-have).
• Experience working with cross functional teams (nice-to-have).
• Experience working with content management systems (CMS) (preferred).

Competencies

• Analytical Thinking
• Attention to Detail
• Collaboration & Teamwork
• Customer / Traveler Focus
• Data Accuracy & Quality Awareness
• Problem Identification
• Continuous Improvement Mindset