Search Experience Specialist

Air Canada Vacations; Montreal (administrative region); On-site; CAD 70,000 - 100,000; Full time

Job summary

Air Canada Vacations is seeking a Search Experience Specialist to own the quality, relevance, and integrity of the ecommerce search experience across digital travel platforms. You will work across Merchandising, CRO, Product, and Technology to diagnose issues and improve search performance.

During platform migrations, you’ll reconcile search data and ensure consistency across booking engines, acting as a primary owner of search results quality and user experience.

Responsibilities

• Curate and maintain a high-relevance destination database, ensuring that all new countries, regions, cities, airports, and landmarks are accurately mapped and functional across all product types (e.g., Hotel, Flight, Packages).
• Evaluate search result quality to ensure accuracy, relevance, and alignment with traveler intent.
• Monitor zero results, low results, and misleading searches, identifying patterns that negatively impact on the traveler's experience and actively participating in the design and implementation of corrective solutions.
• Identify and flag poor search experiences, including misleading results, incorrect availability, or irrelevant listings.
• Ensure search filters accurately reflect inventory characteristics and traveler needs.
• Manage the continuous alignment of search logic with evolving third-party partner.
• Audit and validate search widget configurations for all new destination launches act as key Ecommerce stakeholders in destination activation.
• Maintain and reconcile search data across booking engines during migration to ensure consistency and reliability of results.
• Analyze third-party system logic and data architecture to design and execute comprehensive QA frameworks, ensuring seamless data parity and search relevance during platform migrations.
• Identify data gaps, mismatches, or regressions introduced during migration and work with internal teams to resolve them.
• Support business continuity by helping ensure search quality is maintained throughout platform transitions.
• Diagnose root causes of search quality issues, including data integrity problems, configuration errors, or ranking logic limitations.
• Translate qualitative search findings and quantitative signals into actionable insights.
• Provide structured feedback to Product and Technology teams to support continuous improvement of search logic and relevance.
• Align search behavior with merchandising strategies to maximize commercial opportunities, maintaining a balance between revenue-driven product placement and a high-integrity discovery experience.
• Collaborate with CRO

Job description

Who We Are

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

Who We Are

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

The Search Experience Specialist is responsible for ensuring the quality, relevance, and integrity of the ecommerce search experience across digital travel platforms. This role acts as the primary owner of search result quality, monitoring how travelers discover destinations, hotels, and products, and proactively addressing issues that negatively impact usability, trust, or conversion.

During platform migration, the role plays a key part in maintaining and reconciling search data across booking engines, ensuring consistency and continuity of the traveler experience. The incumbent works cross-functionally with Merchandising, CRO, Product, and Technology teams to diagnose root causes of search issues and continuously improve search performance, and reports into the Merchandising Manager in the Ecommerce department.

What You’ll Be Doing

• Curate and maintain a high-relevance destination database, ensuring that all new countries, regions, cities, airports, and landmarks are accurately mapped and functional across all product types (e.g., Hotel, Flight, Packages).
• Evaluate search result quality to ensure accuracy, relevance, and alignment with traveler intent.
• Monitor zero results, low results, and misleading searches, identifying patterns that negatively impact on the traveler's experience and actively participating in the design and implementation of corrective solutions.
• Identify and flag poor search experiences, including misleading results, incorrect availability, or irrelevant listings.
• Ensure search filters accurately reflect inventory characteristics and traveler needs.
• Manage the continuous alignment of search logic with evolving third-party partner.
• Audit and validate search widget configurations for all new destination launches act as key Ecommerce stakeholders in destination activation.

Data Governance & Platform Migration Support

• Maintain and reconcile search data across booking engines during migration to ensure consistency and reliability of results.
• Analyze third-party system logic and data architecture to design and execute comprehensive QA frameworks, ensuring seamless data parity and search relevance during platform migrations.
• Identify data gaps, mismatches, or regressions introduced during migration and work with internal teams to resolve them.
• Support business continuity by helping ensure search quality is maintained throughout platform transitions.

Root Cause Analysis & Issue Resolution

• Diagnose root causes of search quality issues, including data integrity problems, configuration errors, or ranking logic limitations.
• Translate qualitative search findings and quantitative signals into actionable insights.
• Provide structured feedback to Product and Technology teams to support continuous improvement of search logic and relevance.

Cross-Functional Collaboration

• Align search behavior with merchandising strategies to maximize commercial opportunities, maintaining a balance between revenue-driven product placement and a high-integrity discovery experience.
• Collaborate with CRO