Sea Logistics Operational Care Manager, Import

Kuehne+Nagel; Mississauga; On-site; CAD 90,000 - 113,000; Full time

Job summary

Kuehne+Nagel in Mississauga, Canada, invites an experienced Sea Logistics Operations leader to head the OCC, oversee import-focused activities, and drive high-quality service. You will coordinate with carriers and internal teams to ensure efficient shipment handling and customer satisfaction.

The role emphasizes coaching, process optimization, regulatory compliance, and delivering measurable improvements in operations while growing the Sea Logistics business in North America.

Qualifications

• 5+ years in Sea Logistics Freight Forwarding, preferably import operations.
• 3+ years of people leadership experience.
• Experience managing operational performance and driving process improvements.

Responsibilities

• Lead, coach, and develop the Operational Care Center (OCC) team.
• Partner with Customer Care and Operations leadership to close process gaps.
• Drive workflow optimization to improve efficiency and scalability.
• Develop training and mentoring programs for team members.
• Maintain strong relationships with carriers and stakeholders.
• Monitor KPIs and performance metrics to drive improvements.

Skills

Sea Logistics Freight Forwarding

Import Operations

People Leadership

Process Improvement

Job description

It's more than a jobAs a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. You are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a jobAs a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. You are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

The Sea Logistics Operational Care Import Manager leads a team responsible for delivering high-quality import operations while driving operational efficiency, productivity, and profitability. This role oversees the Operational Care Center (OCC), ensuring shipments are managed accurately, efficiently, and in line with customer expectations. The successful candidate will focus on developing team capabilities, improving processes, and supporting the continued growth of Kuehne+Nagel's Sea Logistics business. They will build strong relationships with carriers, vendors, and internal stakeholders to ensure exceptional service delivery and operational performance. In addition, they will ensure Health Chain and other Sea Logistics shipments are managed in compliance with GxP requirements, transportation regulations, company policies, and customer-specific guidelines.

• Lead, coach, and develop a team of Operational Care Center (OCC) professionals, fostering a culture of collaboration, continuous improvement, and operational excellence.
• Partner with Customer Care and Operations leadership to identify process gaps and implement solutions that improve service quality and the customer experience.
• Drive workflow optimization initiatives to improve efficiency, productivity, and scalability.
• Develop and deliver training, mentoring, and professional development programs for team members.
• Build and maintain strong relationships with carriers, suppliers, and other key partners.Identify operational risks and implement contingency plans to minimize disruptions and ensure service continuity.
• Monitor KPIs and performance metrics to drive continuous improvement and operational excellence.
• Provide guidance and support to OCC Specialists, helping them resolve issues and make informed decisions.
• Ensure timely, accurate, and customer-focused communication throughout the shipment lifecycle.
• Analyze performance trends and identify opportunities to improve processes, productivity, and service levels.
• Support Healthcare Logistics (Health Chain) operations, ensuring compliance with GxP requirements, training standards, and customer-specific protocols.
• Ensure compliance with Kuehne+Nagel Quality, Safety, Health, and Environment (KNQSHE) policies, procedures, and regulatory requirements.
• Promote a high-performance, customer-focused culture while maintaining quality and compliance standards.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

This job posting relates to an available role and not a future talent pool.

What we would like you to bring

• 5+ years of experience in Sea Logistics Freight Forwarding, preferably in import operations.
• 3+ years of people leadership experience, including coaching and developing teams.
• Experience managing operational performance and driving process improvements in a logistics or supply chain environment.
• Strong understanding of import regulations, compliance requirements, and industry best practices.
• Experience working with carriers and managing relationships with internal and external stakeholders.
• Ability to use KPIs, reporting tools, and performance metrics to drive business results.
• Project management experience, including leading initiatives from planning through implementation.
• Strong commercial awareness and the ability to balance customer needs with operational and business objectives.
• Strong communication, problem-solving, and stakeholder management skills.
• Customer-focused mindset with a commitment to service excellence.
• Self-motivated, proactive, and driven by continuous improvement.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $90,000 and $113,000. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.