Operations Manager

Kuehne+Nagel; Montréal-Est; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Medical and dental benefits

Employee discounts

Tuition reimbursement

Training programs

Global work environment

Job summary

Kuehne+Nagel is hiring an Operations Manager in Canada to lead daily warehouse operations within our Contract Logistics team. You will oversee large teams, optimize resources, and drive continuous improvement in a dynamic 3PL environment.

Ensure safety, quality, and compliance while delivering exceptional service to clients. The role requires extensive experience in logistics operations, staffing for 50+ resources, and fluency in French and English.

Qualifications

• 7+ years in Contract Logistics or 3PL environments.
• 5+ years in management of high-volume distribution centers.
• Dangerous Goods/GMP experience.
• Experience staffing 50+ resources.
• Familiar with warehouse equipment and WMS/MHE systems.
• Strong safety, health and employment standards knowledge.
• Knowledge of GxP/ISO/Lean/Six Sigma; frontline manufacturing logistics ok.
• Proficient in French and English for diverse clients.

Responsibilities

• Direct warehouse operations to meet objectives across staffing, quality, and service.
• Plan staffing aligned with forecasts and management input.
• Establish SOPs for receiving, handling, inventory accuracy, and safety programs.
• Drive lean initiatives and cost-effective facility utilization.
• Ensure safety of personnel, equipment and property; monitor KPIs daily/weekly/monthly.
• Coach and develop personnel; provide performance feedback.
• Collaborate on QSHE implementation and regulatory compliance.
• Adhere to Health Canada and client requirements; GMP as applicable.
• Report operational and IT issues; support pharmaceutical/healthcare strategy.

Skills

Contract Logistics

3PL experience

Team management

WMS knowledge

MHE knowledge

GMP awareness

Bilingual: French & English

Tools

WMS

MHE

GxP

ISO

Lean

Six Sigma

Job description

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our site located in Salaberry-De-Valleyfield in Montreal-East is looking for a new Operations Manager to join our Contract Logistics team.

How you create impact

As the Operations Manager you'll oversee daily warehouse operations, manage large teams, optimize resources, champion continuous improvement initiatives, and deliver exceptional service for our customers. If you thrive in a dynamic 3PL environment and enjoy developing people while improving processes.

• Direct the operations of the warehouse personnel to achieve outlined objectives, organize daily meetings / regular communication to establish clear, ambitious and attainable goals across operations, quality and service, QSHE, profitability, etc.;
• Develop and direct work plans to ensure appropriate staffing levels at all times, including long range planning of labour needs based on customer sales forecasts and Management input;
• Together with the Distribution Center Manager, establish and ensure the execution of operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials and inventory accuracy, and driving active safety programs;
• Develop and direct programs to ensure the efficient and cost-effective operation and utilization of the facility and of all warehouse equipment, identify and pursue continuous improvement opportunities, and together with the Distribution Centre Manager implement a “lean” culture;
• Develop, implement and direct programs to ensure the safety of all personnel, equipment and property according to company policies and procedures, ensure a culture of safety throughout the organization, and monitor safety, physical security and operational metrics on a daily, weekly and monthly basis;
• Continuously assess, train, coach, mentor and develop personnel both informally and through formal training programs, provide job performance based feedback;
• Together with the Site Quality Manager, drive QSHE implementation and compliance;
• Ensure that all quality and regulatory requirements of Health Canada and other applicable authorities and client requirements are met;
• Comply with all Quality, Health, Safety & Security programs to ensure the safety of all personnel, equipment and property;
• Comply with GMP requirements as applicable to ensure that all quality and regulatory requirements of Health Canada and other applicable authorities and client requirements are met.;
• Strive for continuous improvements in all facets of warehouse operations;
• Report operational issues and IT issues;
• Other responsibilities as assigned in support of the development and execution of the company's Pharmaceutical / Healthcare strategy;

This job posting relates to an available role and not a future talent pool.

What we would like you to bring

• 7+ years experience in Contract Logistics, 3PL, Distribution Centre, or Warehouse environment
• 5+ years management experience in a high volume, fast paced distribution centre / warehouse environment
• Dangerous Goods/GMP experience
• Experience in organizing scale labour force for 50+ resources;
• Knowledge of technical processes related to standard warehouse equipment and applications such as racking, Warehouse Management Systems (WMS) systems and Material Handling Equipment (MHE)
• Strong knowledge of occupational health and safety and employment standards legislation, and of common workplace hazards and associated controls (Bill C45)
• Knowledge of various production and quality systems (GxP, ISO, Lean, TPS, Six Sigma, etc.);
• Back end manufacturing logistics experience is considered an asset
• Proficiency in French and English (English-speaking clients

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #ONSITE

Artificial Intelligence (AI) tools may be used to assist in [specific process, e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.