Science-Driven CX Specialist (Contract)

Built With Science; Victoria; Hybrid; CAD 45,000 - 60,000; Part time

Job summary

A leading fitness platform is seeking a Customer Experience Specialist for a hybrid contract role. Responsibilities include providing exceptional customer support, resolving inquiries, and analyzing customer feedback to enhance experiences. Ideal candidates should possess strong communication skills and a passion for fitness. A Bachelor's degree or equivalent experience in customer service is preferred. Join a community dedicated to connecting scientific research with effective fitness strategies.

Qualifications

• Handle diverse customer inquiries professionally and empathetically.
• Collaborate in a customer service-focused environment.
• Provide actionable insights from customer feedback.

Responsibilities

• Provide excellent customer support through multiple channels.
• Analyze customer feedback to identify areas for improvement.
• Maintain a positive experience for all stakeholders.

Skills

Exceptional communication and interpersonal skills

Customer service experience

Strong organizational skills

Attention to detail

Problem-solving abilities

CRM tools proficiency

Ability to analyze customer feedback

Education

Bachelor's degree or equivalent work experience

Tools

Customer relationship management tools

Job description

A leading fitness platform is seeking a Customer Experience Specialist for a hybrid contract role. Responsibilities include providing exceptional customer support, resolving inquiries, and analyzing customer feedback to enhance experiences. Ideal candidates should possess strong communication skills and a passion for fitness. A Bachelor's degree or equivalent experience in customer service is preferred. Join a community dedicated to connecting scientific research with effective fitness strategies.