After-Sales Tech Support for Fitness Gear

21 TSI; Montreal; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Health and dental insurance after three months

Access to TELUS Health virtual care

Bi-weekly massages at the office

Product discounts for family and friends

Job summary

A dynamic sports company based in Montreal is seeking a Technical Support Specialist to deliver exceptional service and contribute to the growth of their brands. You will resolve product issues, provide guidance, and document feedback to ensure customer satisfaction. Ideal candidates should have strong communication skills, technical experience, and a passion for fitness. The role offers health benefits, product discounts, and the opportunity to grow with the team.

Qualifications

• Hands-on mechanical aptitude and comfort using tools.
• Ability to remain calm in customer-facing situations.
• Commitment to quality and attention to detail.

Responsibilities

• Diagnose and resolve product issues remotely.
• Provide step-by-step guidance tailored to customers.
• Document recurring issues and provide feedback.

Skills

Technical or mechanical experience

Retail or customer service experience

Strong diagnostic and problem-solving skills

Excellent written and verbal communication skills

Organized and proactive

Experience with Zendesk or similar systems

Tools

Basic tools (screwdrivers, multimeter)

Job description

A dynamic sports company based in Montreal is seeking a Technical Support Specialist to deliver exceptional service and contribute to the growth of their brands. You will resolve product issues, provide guidance, and document feedback to ensure customer satisfaction. Ideal candidates should have strong communication skills, technical experience, and a passion for fitness. The role offers health benefits, product discounts, and the opportunity to grow with the team.